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崗位職責/職位描述

• 遵循品牌承諾并始終提供優異的對客服務。Delivers the brand promise and provide exceptional guest service at all times.
• 為其內部客人提供優異的服務。Provides excellent service to internal customers as appropriate.
• 熟悉酒店產品和服務政策。Be familiar with the hotel’s products and services and policies.
• 通過禮貌及有效的方式，處理所有賓客及內部顧客的投訴及要求，跟確保問題得以圓滿解決。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• 通過良好的互動，保持賓客及員工關系。Maintains positive guest and colleague interactions with good working relationships.
• 確?？褪酚涗浄膭P悅和PSB標準。Ensures that guest history records are accurately maintained obeying Hyatt’s and PSB standards.