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崗位職責(zé)/職位描述

• 遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。Delivers the brand promise and provide exceptional guest service at all times.
• 為其內(nèi)部客人提供優(yōu)異的服務(wù)。Provides excellent service to internal customers as appropriate.
• 熟悉酒店產(chǎn)品和服務(wù)政策。Be familiar with the hotel’s products and services and policies.
• 通過(guò)禮貌及有效的方式，處理所有賓客及內(nèi)部顧客的投訴及要求，跟確保問(wèn)題得以圓滿解決。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• 通過(guò)良好的互動(dòng)，保持賓客及員工關(guān)系。Maintains positive guest and colleague interactions with good working relationships.
• 確保客史記錄服從凱悅和PSB標(biāo)準(zhǔn)。Ensures that guest history records are accurately maintained obeying Hyatt’s and PSB standards.