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崗位職責(zé)/職位描述

主要職責(zé)

Main Duties:

·           熟悉酒店各細(xì)節(jié)布局，定位和功能：

To be fully conversant with every detail of the hotel layout and the location and
functions of:

-            噴淋系統(tǒng)及煙霧探測(cè)器；

Sprinkler system and smoke detectors

-            滅火器材及緊急出口；

Fire fighting equipment and emergency exits

-            消防控制室和消防指示儀表板；

Fire control room and fire indicator panels

-            緊急疏散/公共廣播系統(tǒng)；

Emergency evacuation / public address systems

-            酒店外緊急集合區(qū)；

Emergency assembly area outside hotel

-            消防/炸彈威脅和安全程序；

Fire / bomb threat and security procedures

-            電梯；

Lifts

-            緊急報(bào)警電話(huà)號(hào)碼；

Emergency phone numbers

-            急救設(shè)備

First aid equipment

·           為酒店，客人及員工提供財(cái)產(chǎn)安全，使其免遭破壞，偷竊及任何犯罪行為。

To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.

·           幫助并為客人引路。

To be helpful to guests or patrons to the various outlets or functions.

·           確保員工按照酒店政策和程序上下班打卡。

To ensure that associates punch in / out and following established policy and procedures of the hotel.

·           監(jiān)測(cè)和控制所有員工、訪(fǎng)客和承包商從員工通道進(jìn)出酒店。

To monitor and to control the movement of all associates, visitors and contractors leaving or entering the hotel through the staff entrance.

·           以準(zhǔn)確有效的判斷、處理各項(xiàng)工作。

To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.

·           按照公司規(guī)定的政策和程序，協(xié)助檢查員工所攜帶的包裹/物物品及更衣柜。

To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.

·           嚴(yán)格記錄和控制從員工入口及卸貨處進(jìn)出的訪(fǎng)客的物品。

To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the associate entrance or loading dock.

·           確保未經(jīng)允許的人員不得進(jìn)入酒店樓層和辦公區(qū)域。

To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas.

·           確保承包商和訪(fǎng)客用有效證件換取酒店訪(fǎng)問(wèn)證后，方可從員工通道和卸貨口進(jìn)入酒店。

To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock.

·           應(yīng)準(zhǔn)確了解酒店外部承包商所做設(shè)備安裝、工程項(xiàng)目及酒店改造項(xiàng)目的地點(diǎn)、情況。

To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors.

·           確保酒店和工作區(qū)的清潔。

To ensure the cleanliness of working areas and hotel premises.

·           用對(duì)講機(jī)聯(lián)絡(luò)，保持對(duì)酒店周邊地區(qū)的監(jiān)測(cè)和控制。

To monitor and to control the situation around the hotel by radio telecommunication.

·           檢查并確保所有監(jiān)控錄像設(shè)備正常運(yùn)行。

To check and to ensure that all CCTV recording is properly operated.

·           檢查緊急報(bào)警電話(huà)情況。

To check Operator of emergency phone alarms.

·           確保任何時(shí)間車(chē)道暢通，交通流量順利。

To ensure the forecourt driveway is free of obstruction and the traffic flows are smooth at all times.

·           當(dāng)職期間，確保所有活動(dòng)和各項(xiàng)功能正常運(yùn)行。

To ensure to check all current events, activities and functions at the time of the duty.

·           在巡邏責(zé)任區(qū)，確?？腿税踩褪孢m。

To patrol the areas of responsibility and to ensure the safety and comfort of the guest.

·           確保安全通道無(wú)異常情況。

To ensure that the emergency escapes doors are secured.

·           確保無(wú)閑雜人員進(jìn)入行李客房，消防出口，前臺(tái)和宴會(huì)廳。

To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms.

·           確保客人在接待處辦理入住和退房手續(xù)時(shí)行李安全。

To secure guest’s luggage in front office upon guest check-in / out.

·           在大廳前疏導(dǎo)交通，引導(dǎo)司機(jī)，確保門(mén)前車(chē)道不被堵塞。

To guide drivers and ensure smooth traffic control in front of Main Entrance.

·           控制酒店周?chē)＼?chē)，采取必要行動(dòng)移開(kāi)未經(jīng)允許停放的車(chē)輛。

To control parking along the hotel premises and take necessary actions to remove unauthorized vehicles.