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崗位職責/職位描述

協助客房部經理確保客房部流暢及高效的運作，確保員工嚴格遵守運營手冊內所列的的政策和程序。
Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
定期主持召開部門溝通會并確保例會和會議切實有效且在必要時進行指導。
Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out.
閱讀并更新每日值班記錄。
Reads and updates the Communications Log Books.
協調并補充維護設備維修報告和記錄。
Coordinates and maintains equipment maintenance reports and records.
確保客房部客房服務員遵循品牌承諾并始終提供優異的對客服務。
Ensures Housekeeping Floor Butlers and Attendants deliver the brand promise and provide exceptional guest service at all times.
禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.