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崗位職責/職位描述

協助酒店銷售策略 (目標，戰術和行動) 的落實達成而且超越客房，餐飲, 和所有的其他部門的預測收入。
To assist in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments.

確定酒店進行的銷售活動與企業行銷策略一致, 在適宜的地方開展酒店行銷活動。
To ensures that the Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.

參加常規的部門溝通會議，并且確保起到有效地執行和引導的作用。
To attend regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

建立并維持良好的客戶關系并且不斷的開發新的生意機會
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

保證銷售人員對其他的部門的內部客人也要提供適當的優質服務。
To ensure that Sales associates also provide excellent service to internal customers in other departments as appropriate.

以禮貌和有效的態度處理所有客人和內部客戶的投訴和質詢,跟進并確定問題被滿意地解決。
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

始終不斷的檢閱本地市場，國內市場，國際市場的發展趨勢，以及競爭對手的銷售側重點，以確保我們酒店的銷售在市場中保有競爭性和領導地位
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

協助所有的銷售策略，戰術和行動的落實，遵從銷售錦囊方式, 創造一個強大的而且訓練有素的銷售團隊, 從而完成銷售目標。
To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal.

積極地參與銷售會議,開發和調整銷售賬戶以及制定價格策略。
To actively participates in sales meetings, developing and adjusting sales account and pricing strategy.