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崗位職責/職位描述

確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

確保餐廳的前、后線區域的潔凈有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

餐廳經理、副經理不在崗時，就每日的準備、服務和菜單給員工召開班前例會。
In the absence of Outlet Manager, Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.

執行收銀員的職能并負責Micros收銀程序。
Performs the function of cashier and responsible for Micros cashiering procedure.

協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.