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崗位職責/職位描述

協(xié)助確保餐廳運作符合酒店策略，適當執(zhí)行酒店規(guī)章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

協(xié)助部門定期溝通會的召開；確保分部門例會和會議確實有效且在必要時進行指導。

Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

禮貌而高效地的處理所有客人和內部客人的投訴及詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

在餐廳高峰時段加強巡視以確保各區(qū)域員工有效運營餐廳并使各項活動達到滿意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

對于客戶調查結果做出回應并落實相應的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

在營運過程中將對于餐飲產品的檢驗和監(jiān)督貫穿始終，并在適當?shù)那闆r下做出反饋。

Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的調配和能源使用效率。

Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.