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崗位職責(zé)/職位描述

協(xié)助確保餐廳運(yùn)作符合酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

協(xié)助部門(mén)定期溝通會(huì)的召開(kāi)；確保分部門(mén)例會(huì)和會(huì)議確實(shí)有效且在必要時(shí)進(jìn)行指導(dǎo)。

Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

禮貌而高效地的處理所有客人和內(nèi)部客人的投訴及詢(xún)問(wèn)，確保問(wèn)題得到圓滿(mǎn)解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

在餐廳高峰時(shí)段加強(qiáng)巡視以確保各區(qū)域員工有效運(yùn)營(yíng)餐廳并使各項(xiàng)活動(dòng)達(dá)到滿(mǎn)意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

對(duì)于客戶(hù)調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿(mǎn)意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

在營(yíng)運(yùn)過(guò)程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下做出反饋。

Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

關(guān)注工作效率水平的提高以及在適用的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的調(diào)配和能源使用效率。

Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.