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崗位職責/職位描述

確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and providesexceptional guest service at all times.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints andinquiries in a courteous and efficient manner, following through to make sureproblems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions withgood working relationships.

與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customerrelationships.

協助促進工作效率水平的提高以及在適用的原則指引下慎重管理設施設、工資成本的支出。

Assists to improve productivitylevels and the need to prudently manage utility/payroll costs within acceptableguidelines.

確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。

Assists to ensure that theoutlet is operated in line with maximising profit while delivering on the brandpromise.

協助餐廳經理達到月度和年度個人目標和餐廳營業收入。

Assists the Outlet Manager toachieve the monthly and annual personal target and the outlet’s revenue.

確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。

Ensures that all hotel, companyand local rules, policies and regulations relating to financial record keeping,money handling and licensing are adhered to, including the timely and accuratereporting of financial information

協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。

Assists in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets.

確保使用新技術和設備，簡化工作系統提高工作效率。

Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem