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崗位職責/職位描述

確保遵循品牌承諾并始終提供優異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

適當時為其他部門的內部客人提供優質服務。

Provides excellent service to internal customers in other departments as appropriate.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.