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崗位職責/職位描述

協助確保會議宴會服務運作符合其酒店策略，適當執行酒店規章。
Assists to ensure that the Events Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

定期主持召開部門溝通會并確保其確實有效。
Conducts regular divisional communications meetings and ensure these meetings are effective.

確保所有員工遵循品牌承諾并始終提供優異的對客服務。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。
Maintains positive guest and colleague interactions with good working relationships.

與客人建立并保持良好的客戶關系。
Establishes and maintain good customer relationships with customers.

經常親自核實宴會和會議客人得到的是最好的服務。
Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service.

在宴會廳和會議室區域花時間巡視（高峰時段）以確保員工很好地管理宴會區域并使各個宴會達到最佳滿意度。
Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations.

協助餐飲部年度經營計劃的準備工作，確保部門目標充分滿足酒店的營業目標和員工需。
Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional objectives fully address business objectives of the hotel and needs of associates.

與餐飲總監密切配合，協助準備和定期更新會議宴會服務部的部門預算，以確保完成經營目標并有效控制成本。
Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Food and Beverage ensuring targets are met and costs are effectively controlled.

監督會議宴會服務部所有員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛生狀況。
Oversees the punctuality and appearance of all Event Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

經過適當的培訓、指導和/或教導，通過提高每位員工的技能和能力將其效力發揮到最大。
Maximises the effectiveness of associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.