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崗位職責/職位描述

確保遵循品牌承諾并始終提供優異的對客服務。
Ensures the delivery of brand promise and provides exceptional guest service at all times.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。
Maintains positive guest and colleague interactions with good working relationships.

與客人建立并保持良好的客戶關系。
Establishes a rapport with guests maintaining good customer relationships.

讓客人在入住和離店過程中得到盡善盡美的服務。

Personally and frequently verify that guests arereceiving the best possible service during check-in and check-out.

確?？腿诵畔⒌臍v史記錄得到精確的維護，并提前對回頭客進行入住登記。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

與相關部門協作，協調貴賓在店內的各項活動。

Co-ordinates VIP movements with relevant Departments as advised.