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崗位職責/職位描述

?確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures thatall associates deliver the brand promise and provide exceptional guest serviceat all times.

禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。

Handlesguest and associate enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found, whilst feedingback a prompt follow up.

維修、保養和工程設備操作工作要與部門要求相一致。

Execute therepair, maintenance and engineering operations according to the departmentalstandards.

確保及時完成工作單和預防性維護任務。

Ensure timely completion of work orders andpreventive maintenance tasks.

確保提供高效的服務并收集客人相關的反饋意見。

Ensureeffective service recovery pertaining to guests’ feedback.

具備社會認可并頒發的培訓或相關資格證件，可勝任并自愿地執行綜合維修的工作安排，（例如，土建工程師可以更換燈泡或者機電工程師可以做給墻涮漆的工作）。

Accepts andis willing to perform General Maintenance Activities outside of the originalRoutine Scope of Trade Training (i.e. A Civil Engineer who is willing to changea light bulb, or a MEP Engineer willing to paint a wall).