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施展才華

    職位:Guest Services Supervisor 前臺主管

  • 職位性質:全職
  • 工作地區:山東省威海市
  • 招聘人數:1人
  • 學  歷:大專
  • 工作經驗:3年以上
  • 提供食宿:提供食宿
  • 年齡要求:不限
  • 計算機能力:熟練
  • 語言要求:英語(熟練)
  • 國際聯號工作經歷:優先
  • 薪資待遇:4.5千-5千
  • 職位有效期:2026-05-28至2026-07-27

崗位職責/職位描述

  • ·????????
    Conducts shift briefings to
    ensure hotel activities and operational requirements are known

    ·????????
    進行有效的交接班簡報工作,以明確酒店活動和運營要求

    ·????????
    Supervise front office
    operations during assigned shift including:

    ·????????
    在當班期間監督前廳部運營情況,包括:

    o???
    Maintenance of guest
    information

    o???
    維護客戶信息

    o???
    Maintenance of information
    about local events

    o???
    維護當地活動的信息

    o???
    Reception supplies
    management

    o???
    前臺物資管理

    o???
    Compile occupancy statistics

    o???
    統計入住情況

    o???
    Supervise the use of the PMS system

    o???
    監督前臺操作系統的使用情況

    o??? Ensure the thorough and effective implementation of
    the 4 actual registrations and 5 mandatory requirements registration policy .

    o???
    確保前臺四實五必須登記政策得以良好實施

    o???
    Supervise group bookings and Coordinate and lead the front desk team to
    ensure excellent reception services for groups

    o???
    監督團組預訂情況,帶領前臺人員做好團隊接待

    o???
    Assisting with serious
    complaints

    o???
    協助解決嚴重投訴問題

    ·????????
    Supervise cashiering activities
    during shift including:

    ·????????
    在當班期間監督收銀活動,包括:

    o???
    Cash handling and banking
    procedure

    o???
    現金處理和銀行業務程序

    o???
    Dealing with irregular payments

    o???
    處理非法支付情況

    o???
    Instructing staff in credit
    policies and facilities

    o???
    就信用政策和設備對員工進行指導

    o???
    Instructing staff in cash
    security procedures

    o???
    就現金安全程序對員工進行指導

    o???
    Carry out debtor control

    o???
    實施應收帳款控制

    o???
    Prepare reports

    o???
    準備財務報告

    o???
    Supervise the cashiering system

    o???
    對收銀系統實施監管

    ·????????
    Works with Superior and Human
    Resources on manpower planning and management needs

    ·????????
    與上級領導和人力資源部一起進行人力規劃和管理需求。

    ·????????
    Works with Superior and
    Director of Finance in the preparation and management of the Department’s
    budget.

    ·????????
    與上級領導和財務總監一起編制和管理部門預算。