- 職位性質(zhì)：全職
- 工作地區(qū)：山東省威海市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(一般)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：6千-7千
- 職位有效期：2026-03-13至2026-05-12
職位：資深皇冠會(huì)務(wù)經(jīng)理
崗位職責(zé)/職位描述
·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction.
深入了解酒店目標(biāo)市場(chǎng)領(lǐng)域的關(guān)鍵行業(yè)，并在必要時(shí)積累行業(yè)/客戶(hù)專(zhuān)業(yè)知識(shí)，以提升客戶(hù)滿(mǎn)意度;
·?Prepare Weekly Events Forecast and seize upselling opportunities.
準(zhǔn)備每周活動(dòng)預(yù)測(cè)，并抓住加售機(jī)會(huì);
·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction.
及時(shí)跟進(jìn)并與客戶(hù)及利益相關(guān)者建立戰(zhàn)略關(guān)系，以推動(dòng)高水平的客戶(hù)滿(mǎn)意度;
·?Ensure timely delivery of Master Invoice to customers and facilitate payment .
確保及時(shí)向客戶(hù)發(fā)送總賬單，并協(xié)助促進(jìn)付款;
·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled.
與預(yù)訂部、銷(xiāo)售與市場(chǎng)部以及餐飲部密切合作，確保活動(dòng)賬戶(hù)的整合和對(duì)賬
·?Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed.
與皇冠會(huì)議執(zhí)行團(tuán)隊(duì)成員合作，在必要時(shí)提供針對(duì)行業(yè)/客戶(hù)的特定服務(wù);
·?Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities.
在適用的情況下，監(jiān)督、管理和培訓(xùn)皇冠會(huì)議活動(dòng)執(zhí)行人員和皇冠會(huì)議活動(dòng)協(xié)調(diào)員履行其職責(zé);
·?Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level.
在適用的情況下，作為客戶(hù)和皇冠會(huì)議執(zhí)行團(tuán)隊(duì)成員在問(wèn)題未在適當(dāng)層級(jí)解決時(shí)的升級(jí)點(diǎn);
·?In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
在活動(dòng)策劃過(guò)程中，與會(huì)議策劃者協(xié)商，確定會(huì)議室布局、會(huì)議/茶歇流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、桌椅布置、裝飾選項(xiàng)等，以提高會(huì)議效率和生產(chǎn)力;
·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
每天與每位會(huì)議策劃者會(huì)面，匯報(bào)日?；顒?dòng)情況，審查消費(fèi)情況、賬單以及與合同賬單的任何差異，并審查最終賬單的估算;
·?Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.
與客戶(hù)和餐飲團(tuán)隊(duì)舉行預(yù)活動(dòng)會(huì)議，確定提升客戶(hù)體驗(yàn)的潛在改進(jìn)措施;
·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.
根據(jù)情況，作為聯(lián)系點(diǎn)提供即時(shí)協(xié)助，以快速滿(mǎn)足客戶(hù)的需求并確?；顒?dòng)順利進(jìn)行;
·?Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.
監(jiān)督活動(dòng)后的客戶(hù)回訪和反饋調(diào)查的收集，并跟進(jìn)客戶(hù)以獲取活動(dòng)反饋并發(fā)現(xiàn)進(jìn)一步的商業(yè)機(jī)會(huì);
·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
協(xié)調(diào)安全和安保措施，確保會(huì)議順利進(jìn)行，盡量減少中斷或問(wèn)題。為客戶(hù)提供建議和咨詢(xún)，推薦可能減少浪費(fèi)、節(jié)能且對(duì)環(huán)境影響最小的會(huì)議選項(xiàng)和替代方案;
