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崗位職責(zé)/職位描述

·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction.

深入了解酒店目標市場領(lǐng)域的關(guān)鍵行業(yè)，并在必要時積累行業(yè)/客戶專業(yè)知識，以提升客戶滿意度;

·?Prepare Weekly Events Forecast and seize upselling opportunities.

準備每周活動預(yù)測，并抓住加售機會;

·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction.

及時跟進并與客戶及利益相關(guān)者建立戰(zhàn)略關(guān)系，以推動高水平的客戶滿意度;

·?Ensure timely delivery of Master Invoice to customers and facilitate payment .

確保及時向客戶發(fā)送總賬單，并協(xié)助促進付款;

·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled.

與預(yù)訂部、銷售與市場部以及餐飲部密切合作，確保活動賬戶的整合和對賬

·?Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed.

與皇冠會議執(zhí)行團隊成員合作，在必要時提供針對行業(yè)/客戶的特定服務(wù);

·?Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities.

在適用的情況下，監(jiān)督、管理和培訓(xùn)皇冠會議活動執(zhí)行人員和皇冠會議活動協(xié)調(diào)員履行其職責(zé);

·?Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level.

在適用的情況下，作為客戶和皇冠會議執(zhí)行團隊成員在問題未在適當層級解決時的升級點;

·?In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.

在活動策劃過程中，與會議策劃者協(xié)商，確定會議室布局、會議/茶歇流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、桌椅布置、裝飾選項等，以提高會議效率和生產(chǎn)力;

·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.

每天與每位會議策劃者會面，匯報日常活動情況，審查消費情況、賬單以及與合同賬單的任何差異，并審查最終賬單的估算;

·?Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.

與客戶和餐飲團隊舉行預(yù)活動會議，確定提升客戶體驗的潛在改進措施;

·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.

根據(jù)情況，作為聯(lián)系點提供即時協(xié)助，以快速滿足客戶的需求并確保活動順利進行;

·?Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.

監(jiān)督活動后的客戶回訪和反饋調(diào)查的收集，并跟進客戶以獲取活動反饋并發(fā)現(xiàn)進一步的商業(yè)機會;

·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.

協(xié)調(diào)安全和安保措施，確保會議順利進行，盡量減少中斷或問題。為客戶提供建議和咨詢，推薦可能減少浪費、節(jié)能且對環(huán)境影響最小的會議選項和替代方案;