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崗位職責/職位描述

·???? Directs the work assignment of supervisory and non-supervisory
personnel on Guest floors.

·???? 在客房樓層指導管理層與非管理層人員的工作分配。

·???? Monitors Housekeeping personnel to ensure guests receive prompt and
courteous service.

·???? 監控客房部人員以確?？腿说玫窖杆俸投Y貌的服務。

·???? Monitor Housekeeping personnel to ensure rooms, and particularly
those of priority members, known repeat guests and other VIP’s receive special
attention.

·???? 監控客房部人員以確保房間，特別是優越會成員、知名的回頭客及其他貴賓的房間得到特別關注。

·???? Informs other operating departments of Housekeeping matters, which
concern notably the Front Office, to ensure accurate room status, in addition
to communicating with Engineering and the Laundry.

·???? 通知與客房有關的其他運行部門，特別涉及前臺，以確保正確的房屋狀態，還要與工程與洗衣房溝通。

·???? Schedules routine inspections by supervisors, of all housekeeping
areas including occupied and non-occupied rooms.

·???? 確定主管對于所有客房區域，包括使用房和未用房的檢查程序。

·???? Inspects guest rooms? on a
regular basis to ensure furnishing, facilities and equipment are clean and in
good repair, well maintained and replaced / refurbished as required.

·???? 按照要求，經常檢查客房以確保家具、設備、裝置清潔并得到良好修理、適當的維持、替換/翻新。

·???? Appraise appearance, discipline and efficiency of all staff under
direct supervision and initiate immediate remedial action if necessary.

·???? 如果需要，對于所有直接監管和立即采取補救措施的全部員工，評價其表現、紀律、效率。

·???? Follows up on progress of agenda items covered in regular meetings.

·???? 跟進定期會議包含的議程。

·???? Ensures Housekeeping personnel are familiar with in house facilities
for the purpose of assisting guests.

·???? 為了幫助客人，確?？头坎繂T工熟悉房屋設備。

·???? Maintains a steady flow of communication to the AEHK & Executive
Housekeeper on all matters affecting the Housekeeping Department Floor section.

·???? 在所有影響客房樓層部分的問題上與行政助理管家、行政管家保持穩定的溝通流程。

·???? Supervises outside contractors to ensure contractual compliance on
the guest floors.

·???? 監督外部訂約人以確保在客人樓層方面遵守契約。

·???? Ensures that consumption of guest supplies is under control.

·???? 保證客人供應的消耗量在控制之下。

·???? Assists in monitoring and controlling Housekeeping procedures
including lost and found, key control, security and emergency procedures,
health and safety for employees and guests.

·???? 幫助追蹤、控制客房程序，包括雇員與客人的失物招領、鑰匙控制、保安與突發事件程序、健康與安全。

·???? Works with the Assistant Executive Housekeeper on routine cleaning
programs including spring cleans, etc.

·???? 在常規清潔計劃方面協助行政管家工作，包括春季清掃等等。

·???? Acts on behalf of the Assistant Executive Housekeeper in his / her
absence as assigned.

·???? 按照分配，在助理行政管家缺席時，代表其行動。