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崗位職責/職位描述

·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

·?在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。

·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

·?在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。

·?Supervise cash handling and banking procedures

·?監督現金的處理和存放程序。

·?Prepare daily banking and cash flow reports

·?編制每日存款和流動資金報告。

·?Establish and instruct staff in cash security procedures

·?制定并指導員工執行現金安全制度。

·?Deal with irregular payments

·?處理異常的付款情況。

·?Supervise the maintenance of service equipment

·?監督服務設備的維護保養。

·?Monitor standards of guest facilities and services

·?監督客用設施和服務的標準。

·?Control stock and monitor security procedures

·?控制存貨和監督保安成序。

·?Assist with menu and wine list creation

·?協助菜單和酒水單的設計工作。

·?Supervise functions

·?監督各項職能。

·?Supervise outlet service

·?監督餐廳的服務。

·?Works with Superior on manpower planning and management needs

·?和上級領導一起進行人力規劃和管理需求。

·?Works with Superior in the preparation and management of the Department’s budget

·?和上級領導一起編制和管理部門預算。