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崗位職責/職位描述

工作職責：Essential Duties and Responsibilities – （Key Activities of the role）主要職責﹣（職務的主要工作）? Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs: 在餐廳的前部迎接所有賓客和有可能的賓客，確保完成以下工作： － Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards 確保在開始營業前餐廳準備就緒，侍應生和餐桌服務員都遵守開始營業規范。 － Ensure restaurant operating equipment is clean and in working order 確保餐廳運營設備的清潔并正常工作。 － Maintain impeccable uniform and personal presentation standards in accordance with hotel policy 按照酒店的規定保持工服和個人儀表的高標準。 － Welcome guests to the Restaurant, by using the Restaurant name 迎客人光臨餐廳，使用餐廳的名稱。 － Inquire if they have a reservation and note it in the Table Management System if they do 詢問客人是否有預訂，如有預定在預訂冊上做記錄。 － Create a reservation for them with their dining preferences if they do not and noting it in the Table Management System 為客人登記預訂并注有用餐喜好，如客人沒有預訂則在預訂冊上記錄。 － Be attentive to guest requests 周到的滿足客人要求。 － Escort guests to their preferred table or reserved table and seat guests according to restaurant standards 陪同客人前往喜歡的餐臺或預訂的餐臺，按餐廳標準安排客人就坐。 － Toast is proposed during dinner to close the relationship with guests. 晚餐時段向客人敬酒后結束服務 － Each guest gets a giveaway gift after dinner. 晚餐結束后贈送客人小禮品 － Monthly target of productivities is assigned to each Guest Relation Team member and they get incentivised according to the private rooms and covers booked under their names. 每位客戶關系團隊成員被分配月度指標并且根據其名下包房及客人預定人數得到相應提成 － Prepare gift or souvenir for VIP guests during festivals. Especially during the Chinese traditional holidays, visit the key guests and deliver them our homemade seasonal gift. 節日期間為VIP客人準備禮物或是紀念品。特別是在中國傳統節氣，拜訪客人并贈送酒店特制 的節日問候禮物 － Set up a database and guest information such as birthday, company address and preferences are recorded and updated regularly. On their birthday, anniversary or the significant days, the supervisor herself will visit their company to deliver flowers, birthday cake and celebrate the special days with them. At least 20 crucial guests will be visited during a year. 建立賓客信息資料庫如生日、公司地址、喜好等記錄在內并及時更新。每逢他們生日、周年紀念或重大的日子，主管應親自拜訪他們的 公司送上鮮花，生日蛋糕并在特別的日子里為他們慶祝。一年至少拜訪20個重要客戶 － Make guest feel unique, respected and recognized in order to build up a strong relationship. 讓客人感受到與眾不同，倍受尊敬及重視從而建立穩固的客戶關系 － Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 周到地為客人服務，并盡可能解決客人的投訴，向上級領到報告所有事件 － Assist with beverage service 協助飲料服務 － Assist with food service 協助食品服務 － Maintain detailed knowledge of menu, including daily specials 對菜單有具體的了解，包括每日特價。 － Ensure tables are cleared quietly and efficiently 確保迅速且高效地清理餐桌 － Carry food and beverage trays in a safe manner to minimize breakages 安全地托舉餐盤使破損降到最低 － Complete dockets accurately and clearly 準確且清楚地填寫單據 － Maintain current information on all general activities of the hotel 了解當前酒店所有的活動任職資格：Qualifications學歷? High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. 高中或酒店管理，餐飲或相關領域的職業證書Experience 經驗要求? 1 year related experience or an equivalent combination of education and experience. 1年相關工作經歷，或與此相當的教育和相關工作經驗結合的背景 Required Skills –技能要求 ? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證? Able to read and write English 能夠讀寫英語