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崗位職責(zé)/職位描述

工作職責(zé)：? Supervise the implementation of housekeeping standards and procedures in relation to:? 監(jiān)督客房部各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 ：o Bedroom serviceo 臥室服務(wù)o Bathroom serviceo 衛(wèi)生間服務(wù)o Valet serviceo 洗衣服務(wù)o Cleaning serviceo 清潔服務(wù)o Linen maintenanceo 布草維護(hù)? Recommended changes to these standards and training needs on an ongoing basis? 就標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。? Maintain a current and thorough knowledge of all housekeeping systems? 對(duì)客房部所有系統(tǒng)有最新和完整的知識(shí)。? Open and close the shift and ensure effective shift hand over? 負(fù)責(zé)管理接班和交班工作，以確保交接班過(guò)程的有效進(jìn)行 。? Distribution and collection of keys? 分發(fā)和收集鑰匙。? Management of all incoming and outgoing calls? 管理所有的呼入和呼出電話。? Solve employee grievances? 解決員工受到的不公正待遇問(wèn)題。? Perform Room allocations? 分配客房? Perform Room inspections? 檢查客房? Prioritise arrival rooms? 排列抵店客人客房的優(yōu)先順序。? Liaise with Front Office for guest and hotel requirements ? 配合前臺(tái)滿足酒店和客人的要求。? Distribution and collection of keys? 分發(fā)和收集鑰匙。? Ensure guest valet is processed and delivered in a timely manner? 確保及時(shí)為客人提供洗衣服務(wù)并送還。? Co－ordinate special projects （eg site rooms, vermin control, window and carpet cleaning, room inventories）? 協(xié)調(diào)特別項(xiàng)目（如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量）。? Manage all special requests made by guests? 處理客人所有的特殊要求。? Ensure consistency within the department? 確保部門內(nèi)工作的一致性。? Management of lost property for the hotel? 管理酒店的遺失財(cái)物。? Ensure you have complete knowledge of room types, layouts and facilities? 確保具有客房類型，設(shè)計(jì)和設(shè)施的全面知識(shí)。? Manage storage areas? 管理倉(cāng)庫(kù)? Maintain adequate stock levels? 保存充足的用品存貨。? Complete stock takes as required? 按要求完成庫(kù)存盤點(diǎn)工作。? Maintain stock levels? 維持存貨水平? Conducts shift briefings to ensure hotel activities and operational requirements are known ? 進(jìn)行交接班說(shuō)明，確保了解酒店的工作和運(yùn)營(yíng)需求。? Works with Superior and Human Resources on manpower planning and management needs? 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。? Works with Superior Director of Finance in the preparation and management of the Department’s budget. ? 與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。任職資格：Required Skills –技能要求 ? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.? 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。? Able to speak, read and write English? 具有說(shuō)，讀和寫英語(yǔ)的能力。? Proficient in the use of Microsoft Office ? 熟練使用微軟辦公軟件? Organizational and training abilities? 具有組織和培訓(xùn)能力Qualifications –學(xué)歷? High School or Diploma in Hotel Administration, Hotel Management or equivalent? 高中或酒店行政管理，酒店管理或相當(dāng)?shù)拇髮W(xué)歷。Experience –經(jīng)驗(yàn)? 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. ? 最好擁有在相似規(guī)模酒店2年客房工作經(jīng)驗(yàn)，包括的管理經(jīng)驗(yàn)或培訓(xùn)經(jīng)驗(yàn)。 ? Type and level of experience required may vary slightly based on size and complexity of operation? 經(jīng)驗(yàn)類型和程度的要求可能因運(yùn)營(yíng)規(guī)模和復(fù)雜性而略有不同。