- 職位性質：全職
- 工作地區：北京市懷柔區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(一般)德語(一般)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-4.2千
- 職位有效期：2026-05-18至2026-08-16
職位：前臺接待 Front Desk Agent
崗位職責/職位描述
JOB RESPONSIBILITIES
崗位職責
· Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
按照凱賓斯基和LQA標準，以友好關心的方式為住店客人辦理入住并未離店客人辦理退房。
· Ensure that LQA results are above 88%.
確保LQA評分達到88%以上。
· Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
辦理入住登記手續時，盡可能根據客人喜好安排房間。如果需要，幫助客人填寫登記表。運用建設性銷售技巧推銷客房及其他酒店服務。確認客人付款方式，遵循既定信用制度，接受現金支付。
· Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
辦理結帳手續時，執行結帳程序完畢后交給客人一份發票。
· Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
執行前臺出納一切帳務交易，例如：根據程序入帳，兌換外幣。下班時平帳。
· Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
無論電話或面對面交流，均應禮貌地回答客人訊問。提供或接收信息并采取相應行動，或移交給相關人員處理。例如：提供保險箱，處理留言，處理投訴。
· Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
協助客房部更新房間狀態，例如：通知團隊離店時間，延遲結帳，提前登記入住以及其它特殊需要。
· Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
隨時了解酒店服務設施信息以及每日會議活動。
· Possess a working knowledge of the room reservation procedures.
掌握預定程序。
· Maintain the neatness of his/her working area.
保持工作區域清潔衛生。
· Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根據酒店運營需要可以隨時添加其他責任和任務。
