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崗位職責/職位描述

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

• The Housekeeping Supervisor coordinates and supervises all Room Attendant in the Floor, to ensure proper completion of all tasks. Responsible for the cleanliness and maintenance of guest room and surrounding areas, and for guest services on the guest floors in accordance with the standards, guidelines and policies established by Four Seasons Hotel and Resorts and by the Hotel in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment.
• 樓層主管要負責客房和周圍環(huán)境的衛(wèi)生，力爭為我們的客人提供友善、高效的顧客第一的服務。

What you will do

• To have complete knowledge of?Four Seasons’?Quality Standards, Service Standards and Group Specifications?

• 具有全面的四季質量標準、服務標準及集團規(guī)范之運作知識?

• To have complete knowledge of?Four Seasons’?Programs?e.g.?Guest History?

• 具有全面的四季賓客活動知識，如客史等?

• Makes Guest delighted and retention is the primary focus of all job function?

• 令賓客得到喜出望外的服務并成為我們的忠實顧客是我們的主要職責?

• Leads the respective sections’ colleague in the efforts to ensure guest was delighted?

• 協(xié)同所屬班組的同仁，努力為客人呈現(xiàn)喜出望外的服務?

• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures?

• 確保以專業(yè)并符合酒店政策、程序的方式與賓客進行良性的互動、交流?

• Spot checks the phone?log book?to ensure the quick and correct handling of guest requests?

• 抽查電話記錄本，確保快速準確地解決客人要求?

• Analyzes and solves any recurring problems that arise?

• 從源頭分析并解決問題?

• Notes,?collects?and actions on any guest’ preferences?

• 記錄、收集賓客的喜好并予以落實?

• Inspects a minimum of 68 rooms daily including check out, vacant and occupied rooms?

• 每日至少檢查68間客房，包括空房，住房和退房?.?

• Ensures that rooms are set up?in accordance with?standards?

• ?確保客房布置標準?

• Communicates standards in detail to staff?

• 與員工交流細節(jié)標準?

• Check all assigned rooms to ensure that the required amenities are set up?

• 檢查已為預計抵達客人分配好的客房，確保所需客用品已按標準布置?

• Checks on the completion and the quality of the Room Attendant’s work?

• 檢查客房服務員工作完成情況和質量?

• Follows up on outstanding work orders with the Eng. Department?

• 與工程部一起跟進特別值得關注的工作單?

• Clearly and accurately prepares maintenance requests for Engineering Department action?

• 開具清晰、準確的維修要求，以便工程部運作?

• Records daily work assignments??

• 記錄每日工作分配?

What you bring

• Minimum?3?years?International?class Hotel working experience?

• 至少3年國際品牌酒店的工作經驗??

• Good Communications skills??

• 良好的交流溝通能力?

• Being calm and patient and?be?of service passion. Team player. Being fair and responsible. Be passion and love working.??

• 冷靜耐心，具備服務熱情。有強烈的事業(yè)心與責任心，具備團隊精神，秉公辦事。?

What we offer:?
??? ?Competitive Salary, wages, and a comprehensive benefits package
??? ?Excellent Training and Development opportunities
??? Employee Discount for stays at any Four Seasons worldwide
??? ?Complimentary Dry Cleaning for Employee Uniforms
??? ?Complimentary Employee Meals
?

Schedule & Hours:

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