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• 管理規(guī)范
• 五險(xiǎn)一金
• 技能培訓(xùn)
• 帶薪年假
• 崗位晉升

【職位描述】
酒店運(yùn)營部歡迎你
上海迪士尼度假區(qū)酒店運(yùn)營對高品質(zhì)服務(wù)的要求，賦予這段全新的職業(yè)旅程一個超凡的起點(diǎn)。每一天，我們?yōu)閬淼竭@里樂享神奇的游客提供干凈、整潔又夢幻的入住體驗(yàn)。無論你是酒店前臺、行李服務(wù)、康樂中心、客房服務(wù)，或是呼叫中心的演職人員，你都有機(jī)會為前來入住的游客創(chuàng)造專屬于他們的奇妙時刻。同時，你將收獲來自身邊的工作伙伴和游客的無限喜愛和積極反饋，收獲滿滿的成就感。

職位介紹：
 作為酒店的核心部門之一，客房服務(wù)的演職人員主要負(fù)責(zé)賓客房間的清潔、整理和維護(hù)，保證床單、設(shè)施和各類物品的及時補(bǔ)給。您的工作會直接影響賓客的入住體驗(yàn)，我們將通過完善的培訓(xùn)和高效的管理平臺幫助您為賓客創(chuàng)造富有迪士尼特色的一流酒店服務(wù)。

工作內(nèi)容：
· 每日獨(dú)立完成多間客房的室內(nèi)清潔、整理和備品的補(bǔ)充
· 及時跟蹤被分配客房的房間狀態(tài)，完成工作報(bào)表，記錄房態(tài)、客房安全隱患、游客遺留物、賓客、喜好及其他特殊事項(xiàng)
· 在需要的情況下，為賓客解決客房設(shè)施設(shè)備使用的問題，解答賓客的疑問
· 完成上級布置的額外工作

我們希望您：
· 需要進(jìn)行步行、彎腰、提舉及站立等動作
· 具有良好的溝通能力和服務(wù)意識
· 能夠接受重復(fù)的室內(nèi)客房作業(yè)
· 能適應(yīng)快速的工作節(jié)奏和較大的工作量
· 工作時需要使用化學(xué)物品和清潔工具（清潔試劑和設(shè)備）
· 您需要取得上崗所需的任職資格證書，且完成并通過所有入職之后的培訓(xùn)及考核（包括但不限于：崗前培訓(xùn)）
· 能接受一周七天的靈活工作安排，并且能接受不同的班次，包括晚上，周末和節(jié)假日
· 具備標(biāo)準(zhǔn)流利的普通話溝通能力和良好的中文書面表達(dá)能力

Welcome to the Hotel Operations Team
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:
 As part of a core hotel department, Housekeeping Host/Hostess will be responsible for overall cleaning and maintenance of guest rooms, and replenishing items such as linens, amenities and various supplies. Your performance will directly influence the guest experience, and you will have the chance to create individualized magical moments for your guests. Housekeeping management and development programs will provide training to deliver world-class Disney hotel service for guests.

What You’ll Do: 
· Clean multiple rooms individually per day, and replenish various supplies
· Timely trace the status of assigned rooms, and record the status/risk of safety in room/guests Lost & Found/guest preferences/other special issues on the working sheet
· Solve problems of room facility usage and explain the guest’s issues
· Perform additional duties as directed by leaders

What To Bring:
· Physical demand includes prolonged standing, walking, lifting and bending, etc.
· Courtesy to our guests with good communication skills and service mindset
· Can accept repetitive indoor room cleaning tasks
· Can work in a very fast-paced environment and heavy workload
· Have to work with chemicals and cleaning materials (cleaning supplies and equipment)
· Full availability for any dates in a week and any shifts, including nights, weekends and holidays
· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities

作為全球家庭娛樂業(yè)的領(lǐng)軍企業(yè)之一，上海迪士尼度假區(qū)為我們的游客帶來獨(dú)具一格的服務(wù)和珍藏一生的記憶。加入我們，在這個充滿奇幻、想像、創(chuàng)意和探險(xiǎn)的全新世界里，為每年數(shù)以百萬的度假區(qū)游客創(chuàng)造歡樂。無論您的迪士尼旅程走向臺前還是幕后，您都擁有無限機(jī)遇。我們采取積極負(fù)責(zé)的方法與行動創(chuàng)造環(huán)境，以讓我們能夠盡可能地發(fā)揮我們的所長——那就是每一年為數(shù)百萬來自全國和世界各地的游客打造神奇的游玩體驗(yàn)。作為對健康和安全承諾的一部分，我們要求所有新員工在入職前完成新冠疫苗的接種。請注意：上海迪士尼度假區(qū)不會委托任何人或第三方機(jī)構(gòu)向求職者收取費(fèi)用。候選人請務(wù)必通過度假區(qū)官方招聘渠道獲取度假區(qū)招聘的相關(guān)資訊。