職位福利
職位描述
【職位描述】
酒店運營部歡迎你
上海迪士尼度假區酒店運營對高品質服務的要求，賦予這段全新的職業旅程一個超凡的起點。每一天，我們為來到這里樂享神奇的游客提供干凈、整潔又夢幻的入住體驗。無論你是酒店前臺、行李服務、康樂中心、客房服務，或是呼叫中心的演職人員，你都有機會為前來入住的游客創造專屬于他們的奇妙時刻。同時，你將收獲來自身邊的工作伙伴和游客的無限喜愛和積極反饋，收獲滿滿的成就感。
職位介紹：
作為酒店的核心部門之一，客房服務的演職人員主要負責賓客房間的清潔、整理和維護，保證床單、設施和各類物品的及時補給。您的工作會直接影響賓客的入住體驗，我們將通過完善的培訓和高效的管理平臺幫助您為賓客創造富有迪士尼特色的一流酒店服務。
工作內容：
· 具有良好的溝通和人際交往能力，能夠給演職人員和外部合作伙伴提供重要信息，激勵演職人員的日常工作
· 對客房區域的工作和清潔的演職人員進行監督和指導，同時注重檢查客房區域的安全情況和清潔標準
· 能夠檢查并指導樓層快樂主人，遞送以及其他的演職人員在客房區域的工作，并督察所有的清潔
· 關注演職人員的對客服務水平和安全操作
· 對客房，走廊/樓梯通道，布草間/工作間進行清潔質量檢查，對演職人員的工作和服務質量提供反饋
· 幫助管理層處理客人和演職人員的投訴等事務，在需要時為演職人員提供培訓
· 能夠完成所有班次的客房樓層快樂主人和遞送的所有職責
· 確定每日工作的優先等級并完成全部工作
· 報告工程維修，安全隱患，遺失物品并進行督導糾正
· 保證所有的演職人員服裝和儀表遵循公司標準
· 對每日工作區域的萬能鑰匙和通訊設備等公司財產具有監管和督導的責任，并進行抽查
· 必須具有高度的安全防范意識，能預見到潛在不安全因素，隨時監督和檢查員工工作中可能存在的不安全問題，發現立即處理并報告
· 完成上級布置的額外工作
我們希望您：
· 具有很強的人際關系構建和影響力技能，始終合理分配工作的優先性
· 具有良好的溝通能力和服務意識，積極主動發現客人的需求并及時跟進解決，熱衷于與客人互動并為客人解決需求，尤其注重于兒童的需求
· 能滿足客人和演職人員的特殊需求
· 具有團隊協作能力，樂于幫助他人，能夠成為積極的工作榜樣，并且鼓舞演職人員提供優質的服務
· 能夠聽從指令并且按要求工作，主動的制定目標，在沒有監管的情況下主動完成任務
· 具有協調同部門不同職位間相互合作的能力
· 能夠在保證質量的前提下完成重復任務
· 能夠指導其他演職人員遵循酒店標準的同時注重細節
· 需要進行步行、彎腰、提舉及站立等動作
· 能夠接受重復的室內客房作業
· 能適應快速的工作節奏和較大的工作量
· 工作時需要使用化學物品和清潔工具（清潔試劑和設備）
· 您需要取得上崗所需的任職資格證書，且完成并通過所有入職之后的培訓及考核（包括但不限于：崗前培訓）
· 能接受一周七天的靈活工作安排，并且能接受不同的班次，包括晚上，周末和節假日
· 具備標準流利的普通話溝通能力和良好的中文書面表達能力，具備熟練的電腦操作能力
Welcome to the Hotel Operations Team
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.
Job Summary:
As part of a core hotel department, Housekeeping Host/Hostess will be responsible for overall cleaning and maintenance of guest rooms, and replenishing items such as linens, amenities and various supplies. Your performance will directly influence the guest experience, and you will have the chance to create individualized magical moments for your guests. Housekeeping management and development programs will provide training to deliver world-class Disney hotel service for guests.
What You’ll Do:
· Possess strong communication and interpersonal skills, capable of delivering key information to Cast Members and external partners, and motivating Cast Members in daily work.
· Supervise and guide Cast Members engaged in housekeeping operations and cleaning in guest room areas, with close attention to daily safety conditions and hygiene standards of the premises.
· Inspect and guide the work of Floor Hosts, Delivery Staff and other Cast Members operating in guest room areas, and oversee all cleaning work.
· Monitor Cast Members’ guest service competency and safe operating practices.
· Conduct quality inspections on guest rooms, corridors and stairwells, linen rooms and service pantries, and provide timely feedback on Cast Members’ job performance and service quality.
· Assist the management team in handling complaints from guests and Cast Members, and deliver training to Cast Members as required.
· Fully undertake all job responsibilities of Floor Host and Delivery roles across all shifts in guest room floors.
· Prioritize daily tasks reasonably and ensure full completion of all assigned work.
· Report maintenance issues, potential safety hazards and lost & found items, and conduct follow-up supervision and rectification.
· Ensure all Cast Members comply with company grooming and uniform standards.
· Take charge of the supervision and regular spot-checks on company assets in daily work areas, including master keys and communication devices.
· Maintain a high level of safety awareness, identify potential safety risks proactively, monitor unsafe working behaviors at all times, and take immediate action and report any concerns discovered.
· Complete additional ad-hoc duties assigned by supervisors.
What To Bring:
· Demonstrate outstanding relationship-building and influencing skills, with strong ability to prioritize daily work reasonably at all times.
· Excellent communication skills and service mindset; proactively identify, follow up and resolve guest needs, enjoy interacting with guests and addressing their requests, with particular focus on children’s needs.
Be responsive to special requests from both guests and Cast Members.
· Strong team player with a helpful mindset; act as a positive role model and inspire fellow Cast Members to deliver high-quality service.
· Ability to follow instructions and work in compliance with requirements, set proactive work goals, and complete tasks independently with minimal supervision.
· Capable of coordinating cross-position collaboration within the department.
· Able to efficiently complete repetitive routine tasks while ensuring high quality standards.
· Guide and coach other Cast Members to adhere to hotel operational standards with rigorous attention to details.
Physically able to perform frequent walking, bending, lifting and prolonged standing.
· Tolerate repetitive indoor guest room operational work.
· Adapt to a fast-paced working environment and high volume of workload.
Competent in handling chemical agents and cleaning tools/equipment during daily operations.
· Hold valid pre-employment qualification certificates required for the role; complete and pass all post-onboarding training and assessments (including but not limited to pre-job orientation).
· Available for flexible 7-day rotating schedules and variable shifts, including evenings, weekends and public holidays.
· Fluent in standard Mandarin with solid Chinese written skills, and proficient in basic computer operation.
其他要求
語言能力：中國普通話-一般
比比競爭力
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公司地址
上海浦東新區申迪北路750號
導航
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景區/樂園--其他景區
2000人以上
中外合營(合資．合作)
