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崗位職責/職位描述

Apply and improve yield management for maximum profitability.
采取橫向銷售管理體系以爭取較大利潤。
Manage reservation team and motivate staff for best performance and help to develop skills for all staff within the section.
管理預定隊伍并激發員工創立佳績，幫助員工提高職責范圍內的工作技能。
Supervise and lead reservation staff in providing the most efficient and pleasant services.
監督和領導預訂員工提供最有效率和令客人滿意的服務。
Handle all bookings with details and accuracy.
詳細并準確的處理所有預訂。
Work with Front Office closely to make sure clients are served with detailed attention.
與前臺部緊密合作，確保客人享受到最周到的服務。
Produce statistic reports as “no show”and follow up report daily.
作出每日的“預訂未到”和其它統計報告。
Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills.
更新促銷活動并通過正確的電話銷售技巧訓練來得到客戶。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不斷的提高對客服務水平，確保贏得客人較大程度的滿意。
Establish good public relations with all guests.
同客人建立良好的公共關系。
Update corporate rates/Travel Agents rates in the computer system.
在電腦系統中更改合同價與旅行社價格。
Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
管理預訂的確認,在收到預訂24小時內，要通過書信、電傳、傳真的形式進行預訂確認。
Check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily.
檢查每日預抵客人名單，特殊備注，用餐安排落實表、更改的預訂，房間價格，特殊安排，重要客人等。
Supervise filing of all correspondence daily according to date/month/year.
管理每日、每月、每年的所有日常通信的書寫。
Co-ordinate all reservations input.
管理所有輸入的預訂資料。
Give current update on reservation trends and forecasts for current and future dates.
根據預訂情況更改現有的預訂并且預測現有的和未來的預訂情況。
Knowledge of detailed procedures in handling room booking.
熟悉處理房間預訂的程序。
Report regularly on happenings of the section.
對本崗位發生的事情要做常規報告。
Supervise all advance deposit and co-ordinate with the Accounts Dept. as per policies and procedures.
管理預付押金并按照規章制度和財務部密切合作。
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通過合適的途徑,向客人提供服務和新的、準確的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持酒店的良好聲譽并協助酒店贏得更高的利潤。
Be understanding and supportive, encouraging and helpful to all sub-ordinates.
給予所有下屬理解、支持、鼓勵和幫助。
Build a good working relationship with all colleagues and employees of the Hotel.
同酒店所有同事和員工建立良好的工作關系