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崗位職責/職位描述

?To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
向客人提供優質服務，同時操作好每日的預訂以及向入住和退房的客人提供服務。
?To assist Club Millesime Manager to manage for all activities at the Club Millesime, lead the shift to complete the tasks.
負責協助行政樓層經理管理行政樓層所有的事務,帶領各班次完成工作任務。
?To implement the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
執行部門工作運行手冊、規章制度、政策與程序，確保所有工作符合酒店標準。
?Maintains a steady flow of communication to Club Millesime Manager and other section supervisors.
與行政樓層經理其它部門主管保持經常穩定的溝通。
?Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
為客人辦理入住、查賬、換房、延房、提早退房、退房、開發票或換發票手續。
?Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
根據客人要求，受理喚醒電話，正確歸檔話單，然后將其交于服務中心處理。
?Handles mails, messages, parcels.
處理信件、留言信息及包裹事宜。
?Attends to guest’s inquiries and requests.
傾聽客人的咨詢和要求，并提供相關服務。
?Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
確保所有收銀業務的匯總表正確完成，并且應和OPERA總數一致.
?To provide the food & beverage service for the guest at the Club Millesime.
為行政酒廊消費的客人提供餐飲服務。
?Follow up tasks assign by manager.
完成上級安排的其他任務
?Effective communication skills in both Chinese & English.
有效的中英文溝通能力。
?Strong guest interaction and interpersonal skill.
優秀的對客服務和溝通技巧。
?Be expert of Opera.
熟練操作Opera系統。
?Be expert of Office Software.
熟練操作辦公軟件。
?Be familiar with FO and F&B service process and standard.
熟悉前廳和餐飲服務標準及流程。