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崗位職責/職位描述

Lobby Ambassador 大堂使者（賓客關系）

? Provide the personalize the guest arrival/departure experience
為客人提供個性化的到店及離店體驗。
? Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。
? Full utilization of all kinds of systems to embrace guest experience.
充分利用各類酒店管理系統和軟件以提高賓客體驗。
? Accuracy in link of reservations requirement to room allocation/guest needs
根據預訂信息準確地為客人安排房間及滿足合理需求。
? Liaison between Front Office departments and rest of hotel effective for guest experience.
在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。
? Focuses on the stay experience for LCAH members.
致力于提升雅高樂雅會會員的入住體驗。