三亞理文索菲特度假酒店| 招聘職位
- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：2人
- 學 歷：不限
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.5千-5千
- 職位有效期：2026-04-13至2026-07-12
職位：Guest Relation Officer/Captain賓客關系主任/領班
崗位職責/職位描述
·Remainsobservant and responds to each guest who approaches the hotel.
保持關注每一位抵達酒店的客人并主動問候。
·Maintainshigh visibility with guests and colleagues, ensurethat guest and colleague concerns are resolved in a professional and timelymanner.
積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。
·Stand by inthe Front Desk or lobby area, to assist Front Office Operating department toprovide service at critical guest flow time.
在前臺及大堂區域服務客人，并在客流高峰期協助前廳運營部門提供對客服務。
·Coordinate andescort guest for the arrival, stay and departure experience to ensure aseamless experience.
協調和禮貌地引領客人辦理入住，退房來保持客人無縫的住宿體驗。
·Review arrivalsfor the next ten days on a daily basis.
每天預覽后續十天的預進情況，并提前準備。
·?Assist VIP andhigh profile loyalty guests with preparation of activity itineraries and groundtransportation when applicable.
在適當的時候，協助貴賓和常住客的進行行程計劃和交通的安排。
·?Review allloyalty/VIP guest incidents and ensure proper follow up is completed with therelevant departments.
閱覽所有貴賓和常住客發生的事故，確保所有事故的跟進已經完成。
·Coordinates with Front Desk, Executive Floor, Concierge and ServiceCenter to ensure a smooth operation and the highest level of guest satisfaction。
協調前臺、行政樓層、禮賓部和總機等部門，以確保運營順暢及客人滿意度。
·Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.
明晰酒店產品知識，確保貴賓及活動信息的時效性和準確性。
·Verifies thatall information requested by the local police authorities are adhered to andprepared accurately.
確保由當地執法部門所要求的全部事項都被嚴格遵守并實行。
·Personalinvolvement in the pre-arrivalpreparation, arrival, rooming, and departure of key/VIP guests.
親自參與到貴賓抵店前的準備工作、入住手續的辦理、房間介紹以及離店送別之中。
·Ensure guests’ needs be anticipated, guests’ preferences be collected,and the needs and preferences be met during current stay and future stays.
確保客人的需求被預知、喜好被收集、并且這些需求和喜好在今后會始終被得到滿足。
·?Communicationwith Front Desk to ensure all VIP and loyalty guests’ billing is correct anddelivered the night prior to departure; schedule check out services with Conciergeteam.
與前臺溝通，確保所有貴賓和常住客的賬單信息的準確性，并在客人退房前一晚送至客人房間，安排客人退房時的禮賓服務。
·Carries out any other reasonable duties and responsibilities asassigned.
完成任何其他合理的職責和被指派的職責。
