三亞理文索菲特度假酒店| 招聘職位
- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-5.5千
- 職位有效期：2026-05-18至2026-08-16
職位：Assistant Guest Relations Manager 賓客關系副經理(已停止招聘)
崗位職責/職位描述
??The Assistant Guest Relations Manager is responsible for provide highly performance and seamless service for VIP and loyalty guests toensure the guests are satisfaction as well asmaintain guest loyalty.?
賓客關系副經理負責為所有貴賓和常住客提供高質量和無縫的服務，來確保客人的滿意度和保持客人的忠誠度。
? Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests.
親自參與到貴賓抵店前的準備工作、入住手續的辦理、房間介紹以及離店送別之中。
? Ensure guests’ needs be anticipated, guests’ preferences be collected, and the needs and preferences be met during current stay and future stays.
確?？腿说男枨蟊活A知、喜好被收集、并且這些需求和喜好在今后會始終被得到滿足。
? Communication with Front Desk to ensure all VIP and loyalty guests’ billing is correct and delivered the night prior to departure; schedule check out services with Concierge team.
與前臺溝通，確保所有貴賓和常住客的賬單信息的準確性，并在客人退房前一晚送至客人房間，安排客人退房時的禮賓服務。
? Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met.
協調前廳部和客房部，確保持續的滿足客人的喜好。
? Ensure hotel operation supporting systems be fully utilized to embrace guest experience.
確保各類酒店管理系統和軟件得到充分的使用以提高賓客體驗。
? Management of the guest service experience / personalization.
確保個性化服務以提升客人體驗。
