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崗位職責/職位描述

? Report the regular work to Banquet Manager.
向宴會經(jīng)理匯報工作。
? In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
當經(jīng)理不在場時，負責人才的監(jiān)督和管理指導，確保部門的正常運行。
? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。
? Supervise cash handling and banking procedures.
負責監(jiān)督現(xiàn)金操作和交接程序。
? Prepare daily banking and cash flow reports.
填寫部門營業(yè)收入報表。
? Establish and instruct talent in cash security procedures.
建立和指導人才正確處理現(xiàn)金程序。
? Deal with irregular payments.
處理非日常的付款。
? Supervise the maintenance of service equipment.
監(jiān)管和維護服務設備。
? Monitor standards of guest facilities and services.
監(jiān)督客人設施和服務標準。
? Control stock and monitor security procedures.
控制庫存和進行安全監(jiān)督。
? Assist with menu and wine list creation.
協(xié)助開發(fā)新菜單和酒水單。
? Supervise functions.
監(jiān)督和管理所有餐飲活動。
? Supervise outlet service.
監(jiān)督和管理部門服務標準。