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崗位職責/職位描述

??Majorly focus on Service Center daily operation, implement Service
Center policy and service standard, provide a friendly and punctual wake-up call service and information inquires to
ensuring a seamless experience for the guest
telephone.??

負責總機的日常運營，執行總機的政策和服務標準，友善和準時的為客人提供叫醒和問詢服務，來確保客人的電話體驗。

? Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
運用銷售技巧和房間銷售升級技巧推廣雅高酒店集團的產品和服務。
? Promote the Hotel’s products and services.
推銷酒店的產品和服務。
? Maintain a high level of product and service knowledge about all AccorHotels in your region.
充分了解所在地區的雅高酒店集團成員的產品和服務。
? Develop and maintain a regular pattern of sales calls.
制定并保持定期銷售拜訪模式。
? Prepare and execute action plans which increase reservation sales and associated business.
準備和執行增加預訂銷售和相關業務的工作計劃。
? Record and process reservations made by phone/fax/email.
記錄和處理通過電話、傳真、電子郵件進行的預訂。
? Accept wait list reservations.
接受等候單上的客人預訂。
? Process amendments to reservations such as extensions, early departures, etc.
修改延期和提前離店等特殊情況的預訂記錄。
? Manage “no show” reservations by investigation and recording of same situations.
調查和記錄未按預訂抵店的預訂情況。