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崗位職責/職位描述

Responsible for day-to-day operation of ButlerServices for Hotel, Serviced Apartments and Guest Relations.

·????????Organize Hotel Butler team to ensure exceptional service forall Suite and VIP guests

·????????Ensuring manning and rostering reflects business levels,maintain payroll to agreed costs and control overtime expenses respectively

·????????Ensure the Butler and Guest Relations operations reflect thestandards of an ultra-luxury environment at all times

·????????Work with in room dining and Housekeeping to ensure that allVIP requests are handled effectively and coordinated by Butler team

·????????Ensuring Butler team are trained to world class standards in allareas

·????????Managing room inventory with Front Office team to anticipateVIP arrivals and ensure a seamless arrival experience

·????????Monitor and continually look for ways to improve VIP services