招賢納士
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- 職位性質：全職
- 工作地區：福建省廈門市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.8千-4千
- 職位有效期：2026-04-03至2026-07-02
職位：禮賓領班 Concierge Captain
崗位職責/職位描述
·????????Follow the instruction of chief concierge and supervisors and within the limits of established Langham Hotels Group brand standard, lead the concierge team during the shift properly to provide excellent concierge service, Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction.
? ? ? ? ? 服從禮賓主管和禮賓司的指示，執行和遵循朗廷酒店集團的品牌標準，當班次內負責帶領好禮賓團隊，提供優質的禮賓服務。大程度地提高業務水平并嚴格遵守對客服務標準，大程度的滿足客人的需求。
·???????Duringthe shift In charge of Concierge, Transportation team & retail shop to
complete the daily operation and Guest service.
? ? ? ? ?當班次內負責帶領禮賓，車隊，管理商店的日常運營和對客服務。
·? ? ? ?Duringthe shift Lead concierge team to deliver outstanding services, including but
not limited to
? ? ? ? ?當班次內，帶領禮賓團隊完成出色服務，包括但不限于：
Work with security to complete entranceservices, including welcome greeting, door assistance, and baggage unloading andparking directions
和安保合作完成大門入口服務，包括歡迎，開車門，下行李和停車指引等。
Provide lobby service, including guestguidance, greeting and seeing off, taxi service, etc.
做好大堂服務，包括客人的指引，迎接客人，送別客人，提供叫車服務等。
Provide efficient, accurate andcomplete baggage service, such as delivery, storage, Transfer, etc.
負責高效，準確，完整的行李服務，如行李配送，行李寄存，行李保管等。
?Provide information on hotel services of interest and recommend the hotel's outlets. At the same time, besides, rich information about the city such as resorts, restaurants, entertainment and so
on.
積極提供客人感興趣的酒店服務信息，推薦酒店的營業場所。同時提供提高豐富的城市信息如名勝、餐館、娛樂等。
Responsible for selecting, keeping and distributing guest and administrative letters, and well handling unreceived documents.
負責挑選，保管和分發客人的信件及行政信件，并做好無人接收證件處理。
Complete accurate visitor registration.
完成準確的訪客人員登記。
·????????Assistthe delivery service of transportation, and assist to ensure service quality
and vehicle safety.
? ? ? ? ?協助車隊司機提供服務，協助確保車隊的服務質量和車輛安全。
·????????Ensurethat retail shop offers goods have brand specific, or match the hotel's style
and guest needs.
? ? ? ? ? 確保商店提供富有品牌特色的商品，提供符合酒店格調和客人需求的商品服務。
·????????Ensurethat all important guests can enjoy all benefits and get full attention, including
member guest, repeat guest, guest with club benefit and VIPs can enjoy special
treatment and service.
? ? ? ? ? 保證所有重要客人享受到對應的足夠關注和福利待遇，包括會員，回頭客，朗廷會待遇客人和其他VIP客人。
