- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：3人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：25-40
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：6千-7千
- 職位有效期：2026-03-13至2026-06-11
職位：值班經理 Duty Manager
崗位職責/職位描述
We are looking for a?Duty Manager with following duties and requirements:
我們在尋找一位具備以下特質，并可獨立承擔相應崗位職責的值班經理人選：
As a?Duty Manager,?we rely on you to:
作為酒店值班經理，需承擔以下主要工作職責：
1、Take full charge of the Front Office's overall operations during the shift, including coordinating and monitoring front desk reception, concierge services, and switchboard operations to ensure seamless service workflows.
? 全面負責當班期間前廳部的整體運營，包括前臺接待、禮賓服務、總機等模塊的協調與監控，確保服務流程順暢。
2、 Address complex requests and complaints during guests' check-in and check-out processes, deliver personalized solutions, and uphold guest satisfaction.
? 處理賓客入住、離店過程中的復雜需求及投訴，提供個性化解決方案，維護賓客滿意度。
3、Oversee team service quality, promptly rectify service discrepancies to ensure compliance with hotel standards; assist in staff training to enhance the team's professional capabilities.
? 監督團隊服務質量，及時糾正服務偏差，確保符合酒店標準；協助開展員工培訓，提升團隊專業能力。
4、Manage room reservation dynamics and inventory control, optimize room occupancy rates, and collaborate with the sales team to meet revenue targets.
? 把控客房預訂動態與房態管理，優化客房使用率，配合銷售團隊達成營收目標。
5、Respond to on-duty emergencies (e.g., facility malfunctions, security incidents), coordinate rapid responses from relevant departments, and ensure operational stability.
? 應對當班期間的突發狀況（如設施故障、安全事件等），協調相關部門快速響應，保障運營穩定
6、Maintain detailed shift logs and handover records, report guest feedback and operational issues to management, and propose improvement recommendations.
? 做好值班記錄與交接，向管理層反饋賓客意見及運營問題，提出改進建議。?
We are looking someone who:
我們尋找的人選需具備：
1、Minimum 3 years of experience in hotel Front Office, including at least 1 year in shift management. Familiar with front office operational workflows; experience in star hotels is preferred.
? 3年以上酒店前廳部工作經驗，其中至少1年值班管理相關經驗，熟悉前廳運營流程，有星級酒店從業經歷者優先。
2、Excellent problem-solving and emergency handling skills, with the ability to respond calmly to various unexpected situations.
? 具備出色的問題解決能力與應急處理能力，能沉著應對各類突發情況。
3、Strong service awareness, adept at anticipating guest needs, and equipped with good communication, coordination, and cross-departmental collaboration abilities.
? 服務意識強，善于洞察賓客需求，具備良好的溝通協調與跨部門協作能力。
4、Proficiency in hotel Opera system and office software.
? 熟練操作酒店Opera系統及辦公軟件。
5、Fluent in English (listening, speaking, reading, and writing), capable of communicating with international guests without barriers.
? 英語聽說讀寫流利，可無障礙對接國際賓客。
6、Strong sense of responsibility and ability to adapt to shift work.
? 具備較強的責任心，能適應輪班制工作。
7、Good personal image and demeanor, with strong stress tolerance and team spirit.
? 形象氣質佳，具備較強的抗壓能力及團隊合作精神。?
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！
