- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：7人
- 學 歷：中專
- 工作經驗：1年以上
- 提供食宿：不限
- 年齡要求：18-35
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.8千-4.2千
- 職位有效期：2026-03-13至2026-06-11
職位：餐廳接待 Restaurant Associate
崗位職責/職位描述
We are looking for a?Restaurant Associate?with following duties and requirements:
我們在尋找一位具備以下特質，并可獨立承擔相應崗位職責的餐廳接待人選：
As a?Restaurant Associate,?we rely on you to:
作為酒店餐廳接待，需承擔以下主要工作職責：
1、Be responsible for greeting and seeing off restaurant guests, guiding them to appropriate seats, providing menus promptly and introducing basic restaurant information.
? 負責餐廳客人的迎接與送別，引導至合適座位，及時提供菜單并介紹餐廳基本信息。
2、Handle guests' reservation requests, including recording, confirming and changing reservations via phone and online platforms to ensure accurate information.
? 處理客人預訂需求，包括電話、線上平臺的預訂記錄、確認及變更，確保信息準確。
3、Assist in maintaining order at the restaurant entrance and waiting area, provide basic services such as tea for waiting guests, and arrange seating order reasonably.
? 協助維護餐廳入口及等候區秩序，為等候客人提供茶水等基礎服務，合理安排入座順序。
4、Record guests' special needs (such as allergy reminders, seat preferences, etc.), promptly communicate them to the service team to ensure service connection.
? 記錄客人特殊需求（如過敏提示、座位偏好等），及時傳遞給服務團隊，保障服務銜接。
5、Check daily reservation information against actual guest arrivals, count occupancy rate data, sort it out and submit to the restaurant supervisor.
? 核對每日預訂信息與實際到客情況，統計上座率數據，整理后提交給餐廳主管。
6、Keep the reception desk and surrounding areas clean and tidy, ensuring promotional materials, reservation forms and other items are neatly arranged.
? 保持接待臺及周邊區域整潔，確保宣傳資料、預訂表單等物品擺放有序。
We are looking someone who:
我們尋找的人選需具備：
1、Secondary vocational school education or above, with more than 1 year of reception or service experience in the catering industry; those familiar with restaurant reservation systems are preferred.
? 中專及以上學歷，1 年以上餐飲行業接待或服務經驗，熟悉餐廳預訂系統操作者優先。
2、Good appearance and deportment, strong affinity, able to communicate with guests proactively and enthusiastically, showing service awareness.
? 具備良好的儀容儀表，親和力強，能主動熱情地與客人溝通，展現服務意識。
3、Master basic communication skills, able to answer guests' inquiries patiently and handle simple on-site problems flexibly.
? 掌握基本的溝通技巧，能耐心解答客人咨詢，靈活應對簡單的現場問題。
4、Good English listening and speaking skills, able to handle daily greetings, reservations and seating arrangements for foreign guests.
? 英語聽說能力良好，可應對涉外客人的日常問候、預訂及座位安排溝通。
5、Meticulous and organized in work, proficient in using office software (such as Excel) to record reservations and statistical data.
? 工作細致有條理，能熟練使用辦公軟件（如 Excel）記錄預訂及統計數據。
6、Adapt to shift work, have a sense of teamwork and obey superiors' arrangements.
? 適應輪班制工作，具備團隊協作意識，服從上級安排。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！
