- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：2人
- 學 歷：大專
- 工作經(jīng)驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：22-40
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-13至2026-06-11
職位：前臺主管 Front Desk Supervisor
崗位職責/職位描述
We are looking for a?Front Desk Supervisor?with following duties and requirements:
我們在尋找一位具備以下特質(zhì)，并可獨立承擔相應崗位職責的前臺主管人選：
As a Front Desk?Supervisor,?we rely on you to:
作為酒店前臺主管，需承擔以下主要工作職責：
1、Be responsible for daily front office service processes such as reception, check-in and check-out, and inquiries to ensure compliance with hotel standards, and promptly correct irregular operations.
? 負責前廳日常接待、入住退房、問詢等服務流程，確保符合酒店標準，及時糾正不規(guī)范操作。
2、Guide front office team members in their work, organize service skill training, and improve the team's quality and efficiency of customer service.
? 指導前廳團隊成員開展工作，組織服務技能培訓，提升團隊對客服務質(zhì)量與效率。
3、Handle guests' complaints and special needs during their stay, coordinate relevant departments to solve problems, record the handling results and give feedback.
? 處理客人在入住期間的投訴及特殊需求，協(xié)調(diào)相關(guān)部門解決問題，記錄處理結(jié)果并反饋。
4、Inspect the operation status of front office equipment and facilities (such as front desk systems, walkie-talkies, etc.), report faults in a timely manner and follow up.
? 檢查前廳設備設施（如前臺系統(tǒng)、對講機等）的運行狀況，發(fā)現(xiàn)故障及時報修并跟進。
5、Daily summary of front office operation data (such as occupancy rate, room status, etc.), sort out reports and submit them to the front office leader.
? 每日匯總前廳運營數(shù)據(jù)（如入住率、房態(tài)等），整理報表并提交至前廳部負責人。
6、Assist in implementing daily affairs such as front office scheduling adjustment and material supply to ensure the orderly development of front office work.
? 協(xié)助落實前廳排班調(diào)整、物料補給等日常事務，確保前廳工作有序開展。
We are looking someone who:
我們尋找的人選需具備：
1、College degree or above, major in hotel management is preferred, with more than 2 years of hotel front office service and management experience.
? 大專及以上學歷，酒店管理相關(guān)專業(yè)優(yōu)先，2 年以上酒店前廳服務及管理經(jīng)驗。
2、Familiar with hotel front office operation procedures and reservation systems, and proficient in handling basic businesses such as check-in registration and room status management.
? 熟悉酒店前廳操作流程及預訂系統(tǒng)，能熟練處理入住登記、房態(tài)管理等基礎業(yè)務。
3、Good team management ability, able to effectively guide subordinates' work and coordinate internal team cooperation.
? 具備良好的團隊管理能力，能有效指導下屬工作，協(xié)調(diào)團隊內(nèi)部協(xié)作。
4、Fluent in English listening, speaking, reading and writing, able to independently handle inquiries and service needs of foreign guests.
? 英語聽說讀寫流利，可獨立處理涉外客人的咨詢及服務需求。
5、Strong communication and adaptability, able to quickly respond to guests' demands and properly handle unexpected situations in service.
? 擁有較強的溝通應變能力，能快速響應客人訴求，妥善處理服務中的突發(fā)情況。
6、Meticulous and rigorous in work, strong sense of responsibility, able to adapt to shift work.
? 工作細致嚴謹，責任心強，能適應輪班制。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！
