- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：2人
- 學 歷：中專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：20-35
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.8千-4.2千
- 職位有效期：2026-03-13至2026-06-11
職位：前臺接待 Front Office Associate
崗位職責/職位描述
We are looking for a?Front Desk?Associate?with following duties and requirements:
我們在尋找一位具備以下特質，并可獨立承擔相應崗位職責的前臺接待人選：
As a Front Desk?Associate,?we rely on you to:
作為酒店前臺接待，需承擔以下主要工作職責：
1、Be responsible for guest check-in registration, information verification and room card handling, ensuring registration materials are accurate and complete in line with hotel registration standards.
? 負責客人入住登記、信息核對及房卡辦理，確保登記資料準確完整，符合酒店登記規
2、Process guest check-out settlement, verify consumption details, collect payments and issue invoices to ensure clear and accurate accounts.
? 處理客人退房結算，核對消費明細、收款并開具發票，保障賬務清晰無誤。
3、Respond to guests' inquiries about hotel facilities, surrounding transportation, etc., providing accurate information and necessary assistance.
? 回應客人關于酒店設施、周邊交通等問詢，提供準確信息及必要協助。
4、Maintain the tidiness of the front desk area, and sort out and keep check-in forms, promotional materials and other items.
? 維護前臺區域整潔，做好入住登記表、宣傳資料等物品的整理與保管。
5、Assist in recording guests' special needs, promptly feed back to superiors, and cooperate in following up the implementation of services.
? 協助記錄客人特殊需求，及時反饋給上級，配合跟進服務落實情況。
We are looking someone who:
我們尋找的人選需具備：
1、Technical secondary school education or above, with more than 1 year of hotel front desk reception experience; those familiar with accommodation registration systems are preferred.
? 中專及以上學歷，1年以上酒店前臺接待經驗，熟悉住宿登記系統操作者優先。
2、Good communication and expression skills, strong affinity, able to respond to guests' needs patiently.
? 具備良好的溝通表達能力，親和力強，能耐心應對客人需求。
3、Master basic English listening and speaking skills, able to complete simple English check-in registration and inquiry answering.
? 掌握基礎英語聽說能力，可完成簡單的英文入住登記及問詢解答。
4、Meticulous and serious in work, familiar with cash register operations and invoice management standards, with basic numerical sensitivity.
? 工作細致認真，熟悉收銀操作及發票管理規范，具備基本數字敏感度。
5、Adapt to shift work, obey work arrangements, and have a sense of teamwork.
? 適應輪班制，服從工作安排，具備團隊協作意識。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！
