- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4千-4.9千
- 職位有效期：2026-05-21至2026-08-21
職位：賓客服務(wù)主管Guest Services Supervisor(已停止招聘)
崗位職責(zé)/職位描述
DUTIES AND RESPONSIBILITIES 工作職責(zé)
?
- Maintain a close communication with Reservations Manager and Director of Revenue to ensure No Overbooking situation of Room Type and Overall Guests Rooms by understanding Rooms’Availability, Room Types, Accuracy of Room Count at? the Opera System
與預(yù)定經(jīng)理和收益總監(jiān)保持密切溝通，確保在系統(tǒng)內(nèi)沒(méi)有超額預(yù)定情況發(fā)生，包括：房型、房間等
- Monitor the Total Rebates done for the day and provide counseling to the staff.
監(jiān)控全天所有扣減賬目以及向員工提供建議和勸告。
- Understand the procedures for System Shut Down situation
熟悉系統(tǒng)癱瘓的處理程序。
- Inspect frequently for cleanliness and orderliness of the lobby area
經(jīng)常檢查大堂區(qū)域的清潔和整齊。
- To follow up closely with the Credit Manager and Reservation Manager on any issues on billing, payment, vouchers etc. To ensure that no guest account will be transferred to pending folio due to inefficient in following up.
與信貸經(jīng)理和預(yù)定經(jīng)理一同密切跟進(jìn)任何賬單問(wèn)題、付款憑證、禮券等。確保沒(méi)有客人賬目轉(zhuǎn)移到待解決賬戶中。
- Conducts shift briefings to ensure hotel activities and operational requirements are known
進(jìn)行有效的交接班簡(jiǎn)報(bào)工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求
- Supervise front desk operations during assigned shift including:
在當(dāng)班期間監(jiān)督前廳部運(yùn)營(yíng)情況，包括：
- Maintenance of guest information
維護(hù)客戶信息
- Maintenance of information about local events
維護(hù)當(dāng)?shù)鼗顒?dòng)的信息
- Compile occupancy statistics
統(tǒng)計(jì)入住情況
- Supervise group bookings
監(jiān)督公共廣播系統(tǒng)的使用
- Assisting with serious complaints
協(xié)助解決嚴(yán)重投訴問(wèn)題
- Supervise cashiering activities during shift including:
在當(dāng)班期間監(jiān)督收銀活動(dòng)，包括：
- Cash handling and banking procedure
現(xiàn)金處理和銀行業(yè)務(wù)程序
- Dealing with irregular payments
處理非法支付情況
- Instructing staff in credit policies and facilities
就信用政策和設(shè)備對(duì)員工進(jìn)行指導(dǎo)
- Instructing staff in cash security procedures
就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo)
- Carry out debtor control
實(shí)施應(yīng)收帳款控制
- Prepare reports
準(zhǔn)備財(cái)務(wù)報(bào)告
- Supervise the cashiering system
對(duì)收銀系統(tǒng)實(shí)施監(jiān)管
QUALIFICATIONS AND REQUIREMENTS 任職要求
?
Required Skills –
必須技能---
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟悉使用辦公軟件和前臺(tái)操作系統(tǒng)
Good writing & communication skill.
具有良好的書寫和溝通能力。
Problem solving and organizational abilities
具有良好的處理問(wèn)題和組織能力。
Tel招聘電話: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作時(shí)間為工作日上午9點(diǎn)至下午6點(diǎn)
Email招聘郵箱:?Sienna.Xian@ichaitangbay.com
