- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：22-32
- 計算機能力：熟練
- 語言要求：俄語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.4千-3.8千
- 職位有效期：2026-03-13至2026-06-11
職位：（俄語）賓客關系主任 Guest Relations Officer
崗位職責/職位描述
招1名擅長俄語交流的賓客關系主任
DUTIES AND RESPONSIBILITIES 工作職責
Plan and co-ordinate the provision of friendly, efficient services to our guests
計劃和協調安排貴賓贈品，高效率服務客人
Inspects all VIP rooms prior to arrival
檢查所有預抵的重要賓客房間。
Greet VIP guests personally
當面問候客人。
Promote Inter-Hotel sales and in-house facilities
促進酒店銷售和房間設施。
Assist with check-ins/check-outs for Front Desk
協助前臺辦理入住/退房。
Cover guest relations desk
關注賓客關系接待臺。
Assist all departments in being receptive to the needs of guests
協助所有部門，幫助客人所需。
Attend recreation activities when necessary
參加必要社交活動。
Assist in any other duties when required by the Loyalty Manager
當忠誠經理需要時協助其工作。
Priority Club & Ambassador and regular guest welcome letters
優悅會會員&大使會員和?？偷臍g迎信。
Solicitation of Priority Club & Ambassador applications
優悅會會員&大使卡會員招募工作。
Attending to special requests by guests
關注客人特殊需求。
Handle guest complaints and refer them as necessary, follows up on corrective action
處理客人投訴如必要時需及時匯報，跟進補救行動
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
檢查所有預抵客人和重要賓客名單并檢查房間安排情況，房間禮品和客人特殊需求。
QUALIFICATIONS AND REQUIREMENTS 任職要求
Required Skills –
技能要求---
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Good writing & communication skill.
具有良好的寫作溝通能力
Proficient in the use of Microsoft Office and Front Office System
熟悉使用辦公軟件和前臺操作系統
Problem solving and organizational abilities
解決問題和組織能力
Qualifications –
資格證書
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相關的學士學位或大專水平。
1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
擁有1年前廳或賓客服務工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景
Tel招聘電話: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作時間為工作日上午9點至下午6點
Email招聘郵箱:?Sienna.Xian@ichaitangbay.com
