- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：2人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-30
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-3.6千
- 職位有效期：2026-05-29至2026-08-27
職位：迎賓員 Hostess / Host
崗位職責/職位描述
招中餐廳迎賓員
DUTIES AND RESPONSIBILITIES 工作職責
Provide a warm and friendly welcome to all guests. 為所有的客人提供熱情友好的歡迎
Answer the telephone calls and handle enquiries. 答復和處理電話種客人的疑問
Lead guests to the table and seat them only if the table is fully set-up. 在桌子已經擺放好的情況下, 引領客人到桌子就座
Assist in the operation during busy periods. 在餐廳高峰期協助餐廳的運作
Have a thorough understanding and knowledge of all food and beverage items in the menu.對菜單中的所有的食品的酒水有徹底的熟悉的了解
Ensure that the reception desk and surrounding area is kept clean and organized at all times.時刻保持接待臺和周圍工作區域內干凈整潔
Handle guest complaints, requests and enquires on food, beverage and service.處理客人對食品, 酒水和服務的投訴, 要求和疑問
Establish rapport with guests, maintaining good customer relationships.與客人建立和諧的關系, 保持良好的客戶關系
Maintain and update the restaurant guest history data.維持和更新餐廳客人的歷史資料
Maintain a legible and up-to-date reservation book.保持預定本的清晰和更新最近信息
Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.協助對餐廳設備進行季度, 半季度, 年度的盤點
Carry out any other reasonable duties and responsibilities as assigned.協助完成其他分配合理的任務和工作。
Monitor music selection/level as “Outlet Music Standards”監督餐廳音樂的選擇播放是否合乎餐廳音樂的標準
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards根據餐廳的標準，陪同護送客人到他們指定喜歡的或者預定的位置入座。
Take telephone bookings and document in the Reservation book according to restaurant standards接受電話預定并根據餐廳的標準記錄在預定本上。
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 隨時留意客人并處理客人的投訴，并將事件經過匯報給主管。
Maintain responsibility of cleanliness of hostess stations 有責任維持資客臺的衛生清潔。
Maintain responsibility of cleanliness of all menus and drink menus 維護所有菜單及酒水單的干凈整潔。
Assist with beverage service協助酒水服務
Assist with food service協助食品服務
Maintain detailed knowledge of menu, including daily specials詳細了接菜單細節包括每日的特殊菜式。
Ensure tables are cleared quietly and efficiently確保安靜快速的清理餐臺
Complete dockets accurately and clearly準確清晰的完成記事表。
Maintain current information on all general activities of the hotel跟進酒店最近的所有活動概況。
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards保證在開餐時間之前所有樓面服務員以及餐前準備餐臺就緒, 并做好迎接客人的準備。
Ensure restaurant operating equipment is clean and in working order確保餐廳運營的各用具的干凈以及工作的需要。
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy保持制服的干凈整潔和個人的儀容儀表合乎酒店的方針政策
Welcoming guests to the Restaurant, by using the guest name歡迎客人的到來, 并且稱呼客人的名字
Inquiring if they have a reservation and noting it in the reservation book if they do詢問客人是否有無預訂
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book如果客人沒有預訂, 我們可根據他們用餐的選擇做個預訂
Being attentive to guest requests專心留意客人的要求
QUALIFICATIONS AND REQUIREMENTS 任職要求
Complete Tertiary education. Experience in the hospitality industry, similar position experience in an international chained hotel is preferred. Knowledge of food and beverage product and service. 高等教育學歷，具備酒店行業工作經驗，在國際連鎖酒店工作經驗者優先。具有一定餐飲產品知識及服務技能。
This job requires ability to perform the following 此職務要求有能力完成下列活動:
Cope with quick turnover of business 善于處理快節奏的營業周轉
Good command of English 熟練掌握英語
Professionalism 專業知識強
Able to work under pressure and long hours when necessary 在工作需要時, 能適應長時間的高壓力的工作環境。
Initiative 主動性
Knowledge of Food and Beverage 具備餐飲食品與酒水知識
Good communication, social and interpersonal skills, well groomed and compose 良好的溝通技巧, 人與人之間的交往技巧, 良好的儀容儀表和舉止
Self Managements Skills 自我管理技巧
Highly Presentable 良好的個人素質
Basic Computer Skills 具備基礎的電腦知識
Excellent Verbal & Written Communication Skills 良好的讀寫溝通技巧
Other其他:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. 與他人交互時需要具備良好的溝通技能，具備與賓客、員工和第三方高水平地交互，及展現酒店、品牌和公司良好精神面貌的能力。
Reading and writing abilities are utilized often when completing paperwork, interpreting results, receiving instructions, and training. 在完成書面工作、解釋結果、接受指導、培訓時需要頻繁使用閱讀和書寫能力。
May be required to work nights, weekends, and/or holidays. 可能需要在夜間、周末和假日期間上班。
Tel招聘電話: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作時間為工作日上午9點至下午6點）
Email招聘郵箱:Sienna.Xian@ichaitangbay.com
