- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：2.6千-3.2千
- 職位有效期：2026-04-10至2026-07-09
職位：預(yù)定員 Reservations Sales Agent
崗位職責(zé)/職位描述
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Handles inquires and bookings in accordance with the department’s routine.
按照部門工作程序處理客房的預(yù)訂和咨詢。
Reviews and deals with the daily reservation.
檢查處理日常預(yù)訂工作。
Records and processes in-coming reservations.
記錄所有新進(jìn)的預(yù)訂。
Records and processes group reservations.
記錄并處理團(tuán)隊(duì)預(yù)訂。
Ensures all facts of a reservation have been acted. Example: Transportation, Amenity and special requirement etc.
確保所有與預(yù)訂有關(guān)的事宜都作妥善處理。（諸如：交通、設(shè)施以及特殊要求等）
Processes cancellation/amendments to reservations (extension, early departure)
處理預(yù)訂的取消/更改（諸如：延住和提早離開等等）。
Investigates and handles no show reservations.
調(diào)查并處理預(yù)訂未到的預(yù)訂。
Records special billing arrangements for groups and conventions.
記錄有關(guān)團(tuán)隊(duì)和會(huì)議的特殊付帳安排。
Liaises with Credit Manager for all reservations requiring credit approval.
與信貸經(jīng)理聯(lián)系有關(guān)信貸安排的預(yù)訂。
Be aware of rate changes/ special offers/ promotions/close out dates
悉知房?jī)r(jià)變動(dòng)，特殊安排，各種促銷活動(dòng)和預(yù)訂截止日期。
Monitors reservation levels and inform Managers on current and future occupancy rates
監(jiān)控預(yù)訂情況并通知預(yù)訂部經(jīng)理目前和未來的住房率。
Prepares reservation sales reports
準(zhǔn)備預(yù)訂銷售報(bào)表。
Sells the hotel and other products and services using up-selling and suggestive selling techniques
用增值促銷和建議性銷售的技巧來推銷酒店的產(chǎn)品。
Maintains high level of telephone skills to meet hotel standard.
按照酒店標(biāo)準(zhǔn)保持高水準(zhǔn)的電話應(yīng)答技巧。
Answers incoming telephone calls and carry out telephone sales.
接聽電話，利用電話進(jìn)行客房銷售。
Ensures all guest requests are responded to immediately.
確保所有客人的需要都被及時(shí)回復(fù)。
Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
確保對(duì)酒店產(chǎn)品知識(shí)和服務(wù)高度的理解以便向客人解釋并且銷售酒店服務(wù)和設(shè)施。
Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.
確保將正確的信息傳達(dá)至相關(guān)的運(yùn)作部門，以此來保證客人的要求能夠?qū)崿F(xiàn)，達(dá)到客人滿意。
Handles and follows up allotments, waiting lists and customer deposits.
處理、跟進(jìn)配額房，待預(yù)訂名單及預(yù)訂押金。
Handles inquires and carries out bookings for Holidex in accordance with hotel routine.
處理各種詢問，確保中央預(yù)訂系統(tǒng)與酒店預(yù)訂系統(tǒng)的預(yù)訂一致。
Sundry duties initiated by the department manager.
完成上級(jí)交給的其他任務(wù)。
Co-operates with customers and other departments to prepare and find solutions for arrangements for guests.
與客戶及其他部門合作，做好預(yù)訂準(zhǔn)備工作。
Ensures a high level of cleaning is maintained in your work area
保持維護(hù)所在工作區(qū)域的高度清潔
Abides by the Employee Handbook.
遵守酒店的員工守則。
Abides by the hotel policies and procedures.
遵守酒店的程序和政策。
Demonstrates professional attitude and behavior at all times
隨時(shí)表現(xiàn)出專業(yè)的態(tài)度和行為
Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
以職業(yè)積極的方式與本部門和酒店員工建立起親密關(guān)系以促進(jìn)團(tuán)隊(duì)精神和默契的雙向交流
Deals effectively with guests and workplace colleagues from a variety of cultures
與具備不同文化背景的客人和同事有效溝通
Prepares and maintains files, reports, letters, memorandums and other relevant business documentation
對(duì)文檔，報(bào)告，信函，公文和其他相關(guān)業(yè)務(wù)資料進(jìn)行有效維護(hù)和存檔
Analyses, evaluates and improves personal performance on a continual basis.
不斷地分析、評(píng)估提高個(gè)人表現(xiàn)。
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Required Skills 技能
Accesses and uses of Sales & Front Office computer programs.
掌握運(yùn)用銷售及前臺(tái)電腦系統(tǒng)。
Accesses and uses approved computer software.
掌握應(yīng)用已批準(zhǔn)的軟件。
Basic Knowledge of Travel Trade Industry.
對(duì)旅游行業(yè)有基本的了解。
Basic Knowledge of local market, competitors.
對(duì)本地市場(chǎng)及競(jìng)爭(zhēng)者有基本了解。
Good written and verbal Mandarin & English is a must.
良好的中英文口頭書面表達(dá)能力。
Good Knowledge of computer.
良好的電腦知識(shí)。
Good Interpersonal & communicative skills.
良好的交流及溝通能力。
Ability to work independently and as a team.
獨(dú)立工作的能力及團(tuán)隊(duì)工作的能力。
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Experience工作經(jīng)驗(yàn)
A Min 1 years’ experience in Hotel industry
至少有1年的酒店工作經(jīng)驗(yàn)。
Tel招聘電話: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作時(shí)間為工作日上午9點(diǎn)至下午6點(diǎn)）
Email招聘郵箱: Sienna.Xian@ichaitangbay.com
