- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：6.3千-7千
- 職位有效期：2026-04-10至2026-07-09
職位：賓客服務經理 Guest Services Manager
崗位職責/職位描述
Reports directly to and communicates with Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前廳部經理匯報部門運營情況以及涉及到服務的相關情況。
Provides functional assistance and direction to all departments.
向所有部門提供幫助。
Cooperates, coordinates and communicates with other hotel departments as required.
根據需要與其他酒店保持良好溝通、合作和必要的聯系。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
在酒店范圍內為客人提供快速服務和個性認知。
Responds to guest needs and resolves related problems
對于客人需求做出反應以及解決相關問題。
Supervise and direct assist Reception and Reservations personnally.
為前臺和預定部提供幫助，并進行監督。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰時期為前廳部所有部門提供幫助。
Ensures VIPs and loyalty guests receive special attention
確保所有重要客人和忠誠客戶得到特殊關注。
Inspects front of house and back of house regularly for cleanliness.
定期檢查酒店區域衛生狀況以及酒店前方和后方區域。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
協助賓客關系員工去問候、并護送客人回到房間以及送別貴賓。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
監督員工的日常行為，制服，儀容儀表，衛生。
Hold FO daily breifing.
組織前廳部每日交接班會。
Promotes inter-hotel sales and in-house facilities.
促進酒店內銷售和客房設施。
Checks billing instructions and monitors guest credit
檢查監控客人賬單消費內容和賬單信用。
Analyses and approves discounts and rebates.
分析和批準給客人做折扣和減免。
Analyses the rate variance report to ensure rooms revenue control
分析房價差異報表確保房間收入正常。
Takes action with the Property Management Systems (PMS) in emergency situation.
在酒店操作系統發生緊急情況下采取行動。
Fully conversant with all hotel emergency procedures.
完全熟悉酒店所有緊急事件處理程序。
Ensures front line staff complies with FIT Marketing techniques and maximize sales.
確保前臺一線員工熟悉散客銷售技巧最大限度提高銷售業績。
Expected to be at the Lobby area at all times to monitor staff movement and their interaction with guests. To only spend a very minimal time at the back office and only do so when necessary.
在大堂范圍內監督員工的行為以及對客的服務，用最短的時間在后臺辦公室完成必要的工作。
To meet up with all VIP, PCR & Ambassador guests upon arrival.
會見所有的重要賓客、優悅會會員、優悅會大使在他們抵店時。
To monitor and ensure that all staff provides warm attention to all guests, especially Priority Club Reward and Ambassador Members and repeat guests.
監督和確保所有員工為所有賓客提供賓至如歸的服務，特別是優悅會會員、大使會員和回頭客。
Must minimize guests waiting for room by liaising closely with Housekeeping Department.
通過與客房部保持密切的溝通盡量減少客人等候房間。
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
與行政管家保持密切聯系確?？腿颂厥庑枨?，禮物以及其他相關房間需求可以及時滿足客人需求。
To inspect all VIP rooms together with the Housekeeper prior to Guests’ arrival
在重要賓客抵店前與客房管家一起檢查客人房間。
Drives customer delight and retention by being a role model in delighting guests in every single interaction.
通過每一個與客互動的良好典范，驅動客戶滿意度
Actively obtains feedback from guests to improve services and facilities.
積極獲得客人的反饋意見以完善服務和設施。
Ensure guests preference and comments are documented by staff frequently and action upon next check in.
確保將客人的喜好和意見記錄在客人資料信息中以便于客人下次入住員工可以提供針對性的服務。
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Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Good writing & communication skill.
具有良好的寫作溝通能力
Proficient in the use of Microsoft Office and Front Office System
熟悉使用辦公軟件和前臺操作系統
Problem solving and organizational abilities
解決問題和組織能力
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相關的學士學位或大專水平。
2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
擁有2年前廳或賓客服務工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景
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Tel招聘電話: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作時間為工作日上午9點至下午6點）
Email招聘郵箱: Sienna.Xian@ichaitangbay.com
