- 職位性質：全職
- 工作地區：海南省陵水黎族自治縣
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-05-29至2026-08-27
職位：賓客服務主管 Guest Services Supervisor
崗位職責/職位描述
DUTIES AND RESPONSIBILITIES?工作職責
- Maintain a close communication with Reservations Manager andDirector of Revenue to ensure No Overbooking situation of Room Type and OverallGuests Rooms by understanding Rooms’ Availability, Room Types, Accuracy of RoomCount at the Opera System
與預定經理和收益總監保持密切溝通，確保在系統內沒有超額預定情況發生，包括：房型、房間等
- Monitor the Total Rebates done for the day and provide counseling tothe staff.
監控全天所有扣減賬目以及向員工提供建議和勸告。
- Understand the procedures for System Shut Down situation
熟悉系統癱瘓的處理程序。
- Inspect frequently for cleanliness and orderliness of the lobby area
經常檢查大堂區域的清潔和整齊。
- To follow up closely with the Credit Manager and Reservation Manageron any issues on billing, payment, vouchers etc. To ensure that no guestaccount will be transferred to pending folio due to inefficient in followingup.
與信貸經理和預定經理一同密切跟進任何賬單問題、付款憑證、禮券等。確保沒有客人賬目轉移到待解決賬戶中。
- Conducts shift briefings to ensure hotel activities and operationalrequirements are known
進行有效的交接班簡報工作，以明確酒店活動和運營要求
- Supervise front desk operations during assigned shift including:
在當班期間監督前廳部運營情況，包括：
o???Maintenance of guest information
維護客戶信息
o?? Maintenance of information about local events
維護當地活動的信息
o?? Compile occupancy statistics
統計入住情況
o?? Supervise group bookings
監督公共廣播系統的使用
o?? Assisting with serious complaints
協助解決嚴重投訴問題
- Supervise cashiering activities during shift including:
在當班期間監督收銀活動，包括：
o???Cash handling and bankingprocedure
現金處理和銀行業務程序
o???Dealing with irregular payments
處理非法支付情況
o???Instructing staff in creditpolicies and facilities
就信用政策和設備對員工進行指導
o???Instructing staff in cashsecurity procedures
就現金安全程序對員工進行指導
o???Carry out debtor control
實施應收帳款控制
o???Prepare reports
準備財務報告
o???Supervise the cashiering system
對收銀系統實施監管
QUALIFICATIONS AND REQUIREMENTS?任職要求
Required Skills –
必須技能---
- Communication skills are utilized a significant amount of time wheninteracting with others; demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
- Proficient in the use of Microsoft Office and Front Office System
熟悉使用辦公軟件和前臺操作系統
- Good writing & communication skill.
具有良好的書寫和溝通能力。
- Problem solving and organizational abilities
具有良好的處理問題和組織能力。
Qualifications –
學歷---
- Diploma or Vocational Certificate in Hotel Administration, HotelManagement or equivalent
具有酒店行政管理，酒店管理或相關的學士學位或大專水平
Experience –
工作經驗---
- 2 year experience in guest / customer
service, or an equivalent combination of education and experience.?
擁有2年賓客服務部工作經驗，或與此相當的教育和相關工作經驗結合的背景。
