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崗位職責/職位描述

DUTIESAND RESPONSIBILITIES 工作職責

• Cleans and maintains guest rooms, guestcorridors, linen rooms and cupboards according to set standards and procedures

根據制定的標準對客房、走廊、布草房和櫥柜進行清潔和維護。

• Replenishes guest supplies

補充客用品。

• Ensures guest services specified by superiorsand guests requests are promptly and courteously met

確保迅速而禮貌地完成主管和客人所作的要求。

• Reports damage or malfunction in hotel rooms tosuperior

向主管匯報客房的損壞和故障情況。

• Maintains equipment in proper state ofcleanliness and repair

保持設備處于良好的清潔和維護狀況。

• Maintains a section room report

做好部門記錄。

• Maintains a dailyroom checklist

做好每日的客房檢查單的記錄。

• Meets with superior and takes on daily assignedtasks

配合主管并負責完成每日分配下來的工作。

• Reports lost and found articles to coordinatorimmediately and submit to Housekeeping office record and conserve.

如拾到遺失物品應立即報告客房協調員并交到客房辦公室記錄保存。

• Report guest complaints to superior immediately

如有投訴應立即上報主管。

• Reports unusual behavior/activities on floorsto supervisor

將樓層上的反常行為或活動上報主管。

• Records room status in allocated sectionaccurately

正確地上報所負責區域的房態。

• Complies with hotel’s health, safety andhygiene policy

按照酒店的健康、安全、和衛生制度執行。

• Adheres to personal grooming and hygienestandards

注意個人的衣著及衛生應符合標準。

• Attends meetings and training sessions asrequired

根據要求參加會議和培訓課程。