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崗位職責/職位描述

• Administer the loading of all new rates andreservations into the relevant reservation systems, including testing anddeployment

將所有新價格和新預訂輸入相關預訂系統，包括測試和實施

• Leverage the communication with Rooms onchecking room-type availability to maximize rooms sales, yield and average roomrate through upselling and other inventory and rate management initiatives

與房務部溝通并檢查可售房型，從而將客房銷量最大化，并通過增銷平衡和管控房價

• Reinforce the processing of individual andgroup reservations, rooming lists, waitlists and other reservations accordingto the Resort Policies and Procedures

根據酒店政策和操作程序處理散客預訂、團隊預訂、分房表、等待清單以及其他預訂

• Ensure the proper handling of alloverbooking situations and waitlisted business, working closely with therelevant departments

確保超訂預訂和等候名單預訂的合理處理，能與其他部門協作工作

• Manage and enhance detailed knowledge ofOpera System; ensure database if professionally managed and kept up to date

管理并加強對Opera系統的了解；確保能夠專業地管理并及時更新數據庫

• Ensure the Resort, company and local rules,policies and regulations are adhered to, including credit and payment policies

確保酒店和公司根據當地的政策條例開展業務，包括信貸和付款政策

• Enhance detailed product knowledge of theResort facilities and services. Awarenessof the Resort product knowledge, sales and marketing promotions

加強酒店設施和服務相關的產品知識；確保了解最新的產品知識和市場銷售推廣

• Ensure an efficient and accurate filing andtracing system, both manuals and electronic; ensure all business booked isproperly tracked. Ensure the use new technology and equipment is explored andimplemented wherever appropriate

確保歸檔和查詢系統的高效準確，同時需要紙質和電子版；確保可以追蹤到所有的預訂信息。發掘更多新科技和設備，并將其運用到適當的地方

• Participate in and contribute to alltraining sessions and meetings in the Resort as required

參與并投入到酒店要求的所有培訓和會議

• Coordinate with Resort Operations team toensure the Residents expectations are fully communicated to ensure the deliveryof the stay experience exceeds the Resident’s vision effectively andefficiently. Work closely with the Rooms, Food and Beverage and other revenuegenerating departments to maximize the Resort revenue through all sales andmarketing activities

與酒店運作團隊協調，不光滿足住客期望，并且有效和高效的超越他們的期望。與房務部，餐飲部以及其他創收部門合作，從而通過市場銷售活動使酒店收益最大化

• Handle Residents feedback and inquiries ina courteous and efficient manner, following through to ensure problems areresolved satisfactorily

禮貌并及時地處理住客的反饋和詢問，跟進并確保完美地解決客人的問題

• Provide effective professional developmentin a supportive and flexible manner with other departments, in a spirit of ‘Wework through People’

為其他部門提供高效專業的支持，并保持“以人為本”的工作理念

• Ensure the punctuality and appearance inprofessional manner; ensure the correct uniform or business attire during allinternal and external sales and marketing activities, according to the Resortand department’s grooming standards

確保專業準時的形象；根據酒店和部門的儀容儀表標準，確保在對內和對外的市場銷售活動中維持專業的職業形象