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崗位職責/職位描述

Greets all guests at all times in a
friendly and helpful manner and attempts to learn and use guest’s name at every
opportunity?

隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。

Registers and rooms all arrivals according
to established procedures

按照既定工作程序為所有來客登記并安排房間。

Maintains intimate knowledge of
departmental standards and procedures

熟知部門標準工作程序。

Performs check in, check out and room
change procedures and ensures all data are entered completely into the hotel
systems in accordance with reservation

履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。

Maintains cashier float and ensures
accurate daily report of all money received

保持庫存現金限額并保證每日對所收現金進行準確報告。

Keeps abreast of all modifications to
accounting policies and procedures

隨時留意會計政策和工作程序的變化 。

Knowledgeable of all special promotion
procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs,
and also InterContinental Hotels Group Loyalty programs.

熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。

Attends to guest’s complaints, inquiries
and requests, referees’ problems to supervisor/Guest Service Manager if he/she
unable to assist

處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和賓客服務經理 。

Is familiar with other Intercontinental
Hotels and Resorts so that guest indicating any next destination on the
registration card can be “sold” an onward booking to another InterContinental
Hotels

熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂
。

Does everything possible to ensure that the
guests depart the hotel with a positive impression of hotel service

盡一切努力確保客人在離店時會對酒店的服務有很好的印象。

Performs the audit balances and prepares
all works for audit in an orderly fashion

執行審計結余，并為審計工作進行各項有序的準備。

When on night shift, checks night report,
prepare the morning report and prepare all necessary forms for the guest
arrival

在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。

Maintains comprehensive knowledge of
standard reservation procedures including correct forms to use, how to read
telex, e-mail, messages, and how to interpret availability sources within the
reservation systems

全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。

Maintains exemplary deportment standards of
behavior and appearance and attitude as expected in a IHG Brand

按照洲際酒店集團品牌的預期保持自己行為、外表和態度的高標準。

Takes personal interest and pride to ensure
that the front desk work area is kept clean and in an orderly state all times

隨時保持前臺工作區域的整潔和有序，并以此作為自己的個人興趣和驕傲 。

Endeavors to maintain the high standards of
the hotel with particular regard to the importance of IHG Loyalty Program
member and other VIP’s and with reference to hotel and to be a health or safety
hazard

力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。