施展才華
- 職位性質(zhì)：全職
- 工作地區(qū)：海南省陵水黎族自治縣
- 招聘人數(shù)：3人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.7千-4.1千
- 職位有效期：2026-03-31至2026-06-29
職位：賓客關(guān)系主任 Guest Relation Officer
崗位職責(zé)/職位描述
- Plan and co-ordinate the provision of friendly, efficientservices to our guests
計(jì)劃和協(xié)調(diào)安排貴賓贈(zèng)品，高效率服務(wù)客人
- Inspects all VIP rooms prior to arrival
檢查所有預(yù)抵的重要賓客房間。
- Greet VIP guests personally
當(dāng)面問候客人。
- Promote Inter-Hotel sales and in-house facilities
促進(jìn)酒店銷售和房間設(shè)施。
- Assistwith check-ins/check-outs for Front Desk
協(xié)助前臺(tái)辦理入住/退房。
- Coverguest relations desk
關(guān)注賓客關(guān)系接待臺(tái)。
- Assistall departments in being receptive to the needs of guests
協(xié)助所有部門，幫助客人所需。
- Attendrecreation activities when necessary
參加必要社交活動(dòng)。
- Assistin any other duties when required by the Loyalty Manager
當(dāng)忠誠經(jīng)理需要時(shí)協(xié)助其工作。
- PriorityClub & Ambassador and regular guest welcome letters
優(yōu)悅會(huì)會(huì)員&大使會(huì)員和常客的歡迎信。
- Solicitationof Priority Club & Ambassador applications
優(yōu)悅會(huì)會(huì)員&大使卡會(huì)員招募工作。
- Attendingto special requests by guests
關(guān)注客人特殊需求。
- Handle guest complaints and refer them as necessary, followsup on corrective action
處理客人投訴如必要時(shí)需及時(shí)匯報(bào)，跟進(jìn)補(bǔ)救行動(dòng)
- Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests
檢查所有預(yù)抵客人和重要賓客名單并檢查房間安排情況，房間禮品和客人特殊需求。
QUALIFICATIONSAND REQUIREMENTS 任職要求
RequiredSkills –
技能要求---
- Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
- Goodwriting & communication skill.
具有良好的寫作溝通能力
- Proficientin the use of Microsoft Office and Front Office System
熟悉使用辦公軟件和前臺(tái)操作系統(tǒng)
- Problemsolving and organizational abilities
解決問題和組織能力
Qualifications–
資格證書
- Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相關(guān)的學(xué)士學(xué)位或大專水平。
- 1years experience in front office / guest services or related discipline includingsupervisory experience, or an equivalent combination of education andexperience.
擁有1年前廳或賓客服務(wù)工作經(jīng)驗(yàn)，包括管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景
