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崗位職責(zé)/職位描述

Establishes a rapport with guests, maintaining good customer relationship.

與客人建立并保持良好的關(guān)系。

Ensures that all VIPs, Word of Hyatt Members（GLOB above） and Target Program guests (Ctrip guests ,1st visit VIP account guests and tiktok guests are checked prior to the arrival of the guest for 100% readiness. This includes cleanliness, amenities and state of repair.

確保每一間貴賓，凱悅天地會員(環(huán)球客以下級別會員)（及目標(biāo)客人（攜程客人，抵店的重要公司客人，抖音客人）的房間在客人到店前經(jīng)過精心的準(zhǔn)備及檢查，其中包括清潔度、禮品的配置及房間的工程維修狀態(tài)。

Ensures that all VIP/ Long Staying guests are met on arrival and when appropriate, Executive Assistant Manager, Front Office Manager, are informed.

確保每一個貴賓及長住客在抵店時得到接待，在必須要的情況下通知到行政助理經(jīng)理及前廳部經(jīng)理。

Greets and assists atthe check in of guests and escorting of VIPs, Word of Hyatt Members and TargetProgram guests (Ctrip guests ,1st visit VIP account guests and tiktok guests,ensuring that needs are addressed and satisfied.

在客人辦理入住時親切問候客人并協(xié)助前臺員工工作，親自護送貴賓、凱悅天地會員及目標(biāo)客人（攜程客人，抵店的重要公司客人，抖音客人）以確保客人的要求能得到及時的傳達(dá)并滿足。

Establishesthe reason for visiting the Hotel and assist accordingly by:

根據(jù)賓客的到店目的提供協(xié)助：

Escortingguests to Reception / Concierge / Grand Club / Restaurant

引導(dǎo)賓客到前臺/禮賓/嘉賓軒/餐廳

Escortingguests to staircase and elevator, while directing them towards the relevantoutlets

引導(dǎo)賓客到樓梯及電梯，指引他們到相應(yīng)的餐廳

Escortingguests towards the relevant event venues

引導(dǎo)賓客到相應(yīng)的宴會場所

Addressingany other matter or directing guests towards the most appropriate associate

處理任何其他情況，或引導(dǎo)賓客詢問最合適的員工

Bidsfarewell to departing guests and escort guests to front doors and / ordeparting vehicles.

對離店賓客道別，引導(dǎo)他們到大門和/或離店的交通工具。

Initiatesconversations with guests to establish whether any assistance can be offered.

主動與賓客交流，提供協(xié)助。

Support FrontDesk /Concierge /Regency Club in peaks hours if possible

如果可以在繁忙時間段協(xié)助前臺，禮賓部和嘉賓軒

Hass a thoroughunderstanding of all cashiering functions in the Hotel’s computer system.

完全了解酒店電腦系統(tǒng)的收銀功能。

Ensures that thecashiering and credit procedures are strictly adhered to.

確保收銀及信用卡程序被嚴(yán)格遵守。

Ensuresthat all guest information and documents are being handled in a proper mannerto protect the confidentiality of guest information.

確保以真確的方式處理客人的信息及文件，以保守客人信息的機密性。

Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance.

確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財務(wù)部設(shè)立的政策和程序合理使用。

Ensures that theguests’ bill are presented and collected accordingly.

確保提供給客人的帳單是正確的，以及收款也是正確的。

Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.

保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機會。

Ensures a high levelof product knowledge of hotel and local area.

確保對酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。

Maintains and updatesVIP guest history and marketing database as laid down in Front officeprocedures.

按照前廳部的程序保持更新的貴賓歷史及市場數(shù)據(jù)。