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崗位職責(zé)/職位描述

Ensures that guests receive a speedy and efficient check in/ out.

確保客人得到快速、高效、準(zhǔn)確的入住登記和結(jié)帳離店服務(wù)。

Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財(cái)務(wù)部設(shè)立的政策和程序合理使用。

Ensures that the guests’ bill are presented and collected accordingly.

確保提供給客人的帳單是正確的，以及收款也是正確的。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機(jī)會(huì)。

Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.

根據(jù)部門運(yùn)營手冊(cè)的標(biāo)準(zhǔn)處理所有抵、離店記錄。

Adheres to pre-set availability and rate controls.

遵守預(yù)先定立的可用房安排及房價(jià)控制。

Ensures a high level of product knowledge of hotel and local area.

確保對(duì)酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。

Maintains and updates guest history and marketing database as laid down in Front office procedures.

按照前廳部的程序保持更新的客人歷史及市場(chǎng)數(shù)據(jù)庫。

Ensures a high level of customer service is consistently maintained.

確保持續(xù)高水平的對(duì)客服務(wù)。

Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.

確保前廳部與其它部門高度的配合。

Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.

確保將任何來自客人或其它部門的反饋及時(shí)并準(zhǔn)確地匯報(bào)給前廳部經(jīng)理及大堂副理。

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.

確保具有高水平的酒店產(chǎn)品知識(shí)，以便在機(jī)會(huì)出現(xiàn)時(shí)，宣傳/銷售客房、餐廳及其它設(shè)施/活動(dòng)。

Promotes Gold Passport programme to potential guests whenever possible.

主動(dòng)向潛在客人推銷金護(hù)照計(jì)劃。

To be knowledgeable with the various airline frequent flyer programmes.

熟知各種航空公司獎(jiǎng)勵(lì)計(jì)劃。

Complies with all hotel policies relating to Front Office.

遵守酒店關(guān)于前廳部的所有制度。

Complies with all systems and procedures as laid down by the Front Office Manager.

遵守前廳部經(jīng)理制定的所有系統(tǒng)和程序。