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崗位職責/職位描述

Assists guests with check in/ outs.

協(xié)助客人登記入住及結(jié)帳離店。

Assists guest with Business Centre services; sends faxes, types, postal service requirements.

協(xié)助客人的商務中心服務，包括發(fā)傳真、打字、寄郵件等。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.

遇到投訴或問題，如果不能立即找到解決的方法，則向領(lǐng)班/大堂副理匯報。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

保證具有營銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機會。

Ensures a high level of product knowledge of hotel and local area.

確保對酒店產(chǎn)品和當?shù)厍闆r的高度了解。

Ensures a high level of customer service is consistently maintained.

確保持續(xù)高水平的對客服務。

Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

確保將任何來自客人或其它部門的反饋及時并準確地匯報給大堂副理。

To be knowledgeable and promote/ upsells Rooms, F&B outlets and other facilities/ programmes whenever opportunities arises.

確保具有高水平的酒店產(chǎn)品知識，以便在機會出現(xiàn)是時，宣傳/銷售客房、餐廳及其它設施/活動。

Promotes Gold Passport programme to potential guests whenever possible.

主動向潛在客人推薦金護照計劃。

To be knowledgeable with the various Airline Frequent Flyer Programmes.

熟知各種航空公司獎勵計劃。

Complies with the Hotel’s Policies & Procedures relating to Front Office.

遵守酒店關(guān)于前廳部的所有制度。

Is fully conversant with all aspects of the Hotel.

熟知酒店的產(chǎn)品知識。

Provides general information to hotel guests

向酒店客人提供資訊服務。

Assists guests in making restaurant reservations and optional tour reservations upon request.

按客人要求為客人預訂餐廳及旅行服務。

Takes messages for guests.

為客人記錄留言。

Conveys a general feeling of well-being and diplomacy with guests all at all times.

善于與賓客相處并隨時向客人傳遞美好的感受。

Fully aware of all functions for the day.

熟知當日的所有酒店活動。

Has a thorough understanding of all the services offered by the Hotel.

全面了解酒店提供的所有服務。