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崗位職責/職位描述

Duties and Responsibilities工作職責：

Supervise the implementation of housekeeping standards and procedures in relation to:

監督客房部各項標準和工作程序的執行 ：

• Bedroom service
• 臥室服務
• Bathroom service
• 衛生間服務
• Valet service
• 洗衣服務
• Cleaning service
• 清潔服務
• Linen maintenance
• 布巾維護

·Open and close the shift and ensure effective shift hand over

·負責管理接班和交班工作，以確保交接班過程的有效進行?

·Distribution and collection of keys

·分發和收集鑰匙

·Perform Room inspections

·檢查客房

·Liaise with Front Office for guest and hotel requirements

·配合前臺滿足酒店和客人的要求

·Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

·協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)

·Manage all special requests made by guests

·處理客人所有的特殊要求

·Management of lost property for the hotel

·管理酒店的遺失財物

·Ensure you have complete knowledge of room types, layouts and facilities

·確保具有客房類型，設計和設施的全面知識

·Manage storage areas

·管理倉庫

·Maintain adequate stock levels

·保存充足的用品存貨

·Complete stock takes as required

·按要求完成庫存盤點工作

·Conducts shift briefings to ensure hotel activities and operational requirements are known

·進行交接班說明，確保了解酒店的工作和運營需求