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一、工作檢查????Work Check
保持準確的房態，如空房，未清理，等等。并保留準確的酒店客人的紀錄。
Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.
將本部門房態報告與客房部的做比較，如有任何差異，向前臺接待主管/前臺接待經理匯報。
Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy.
為貴賓客人和團隊定房，預先為他們做登記并根據需要與上級及客房部聯系。?????
Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.
處理客人投訴，詢問和要求。對重要問題匯報上級。??????????
Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.?
維護工作區域的清潔。Maintains cleanliness of work area.??????????
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二、日常工作???Routine
根據客人的預定要求登記并分房。如果客人并未做預定，為他提供適合的住宿。
Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
如有需要提供給客人協助。
If there is a need to provide assistance to guests.
對客人的詢問做出回答，提供有關酒店服務和設施的信息，其他所能提供的信息， 包括事件，人物，娛樂場所，名勝古跡，文化娛樂表演等等。
In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.??
公安局系統正確上傳。PSB System Upload correctly.????????
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語言能力：英語-一般計算機能力：良好年齡要求：30歲以下 
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酒店業--國內高端酒店/5星級
100-499人
國內上市公司
銀川萬達嘉華酒店 Wanda Realm Yinchuan Hotel銀川萬達嘉華酒店位于銀川市核心位置，以恢宏且具民族特色的建筑風格成為銀川市靚麗的新地標。酒店周邊交通便利，比鄰會展中心及市政府，距火車站僅4.5公里路程，距離銀川河東國際機場30公里。Located in the core area of Yinchuan, Wanda Realm Yinchuan Hotel is a magnificent new landmark of the city. The hotel is adjacent to the Yinchuan International Convention and Exhibition Center and municipal government. With convenient traffic conditions, the hotel is just 4.5 kilometers away from the railway station, 30 kilometers away from Yinchuan Hedong International Airport.?客房 Room酒店擁有304間設計新穎舒適的客房。從寬敞的房間內可俯瞰銀川秀美景致。所有客房均提供有線與無線上網, 高清液晶電視, iPhone基座, DVD播放器等一系列高品質設施。With beautiful city view, the hotel offers 304 spacious, stylish guest rooms. All our guest rooms are equipped with high-definition LCD TV, iPhone base, DVD player and more upscale facilities. In addition, broadband and WIFI are easy access as well.?會議 Meeting總面積達1,200平方米的無柱式大宴會廳，布局靈活，可根據不同的會議需求靈活劃分區域。酒店另設有5間面積不等的多功能廳和董事會會議室，均配備先進的視聽設備，是舉辦各種規模會議和活動的理想之所。The hotel features a range of specious meeting venues; include 1,200 square meters pillar-free Grand Ballroom and 5 function rooms and Board Room.?All the meeting rooms are equipped with the state-of-the-art audio and visual equipment. With outstanding services, Wanda Realm Yinchuan Hotel is the ideal place for your meetings and events in Yinchuan.?餐飲 Food & Beverage無論是饕餮盛宴還是輕松小酌，銀川萬達嘉華酒店風格迥異的餐廳，酒吧都將帶給您難忘的美妙體驗?！捌氛洹敝胁蛷d擁有9間華麗包房；“美食匯”全日餐廳薈萃世界各地美食；“和”日餐廳是您品味日本美食的絕佳之處；舒適的大堂酒廊亦是您會見親朋好友和放松的理想場所。The hotel provides guests with wide selection of gourmet. “ZHEN” Chinese Restaurant offers authentic Cantonese cuisine and local flavors; Cafe Vista, offers delicious western food and international gourmet. “HE” Japanese Restaurant provides tasty Tappanyaki and other Japanese dishes; Our lobby Lounge is the perfect venue for relaxation and meeting with friends.?休閑 Relaxation銀川萬達嘉華酒店配備專業設施的健身中心、室內恒溫游泳池、高品質桑拿室和靜謐瑜伽室，定能讓您舒緩身心，精力充沛，神采飛揚。Pamper yourself at our fully equipped Fitness Center, a wellness area and state-of-the-art gym facilities, well equipped in-door swimming pool, sauna and Yoga class. The Fitness Center will enable you to generate energy for your mind, body and soul.
